02/06/2026
đ´What an evening of inspiring and meaningful connections and conversations. We partnered with Cronos Europa to bring together a timely and thought-provoking discussion at the Designing Dialogue at Scale: Reimagining democratic dialogue between Europe and its citizens event, featuring Action Global Communications on stage.
đď¸Moderated by Pedro Sacadura, communications project manager, Action Public Sector, âReality Check: The New Information Ecosystemâ explored the future of trust and communication in a fragmented media landscape.
As part of the discussion, Delphine Collard, spokesperson and head of spokespersonâs and information integrity unit, European Parliament, highlighted the need for collective responsibility in rebuilding trust and strengthening democratic debate: âIn todayâs fragmented information environment, trust cannot be built by institutions alone. Traditional media, content creators, educators, civil society and democratic institutions all have a shared responsibility to ensure citizens can access reliable, fact-based information.â
Elena SĂĄnchez NicolĂĄs, editor-in-chief of EUobserver, stressed the balance between reach and responsibility: âWe cannot sacrifice verification, context and accuracy for speed or virality. Social platforms and creators are incredibly powerful for reaching new audiences, especially younger generations, but democratic societies still need journalism that investigates, verifies and explains complex issues in depth.â
Noah Bundula, content creator and founder of the ASKIP platform, emphasised accessibility and clarity in public communication: âYoung audiences are not disconnected from European issues. They simply want information that is clearer, more direct and more relevant to their daily lives. The real challenge is not only communicating decisions, but explaining how the system works and why those decisions matter. When people understand the process, they feel more involved in democracy.â
Axel Dauchez, founder of the independent European civic tech organisation Make.org, reflected on the shift in communication: âThe traditional vision of communication is dead. Itâs not working anymore mainly because of the crisis of trust. The only way to impact today is to move from a broadcasting way of communicating to conversational communication. Communicating with people is no longer having a message to say. Itâs having a question to ask.â
Held at Flagey, a landmark of Belgiumâs broadcasting history, the event brought forward timely reflections on how democratic dialogue is being reshaped across Europe.
We look forward to continuing these important conversations and building on the ideas shared, as we work together to shape more open, inclusive, and trust-based dialogue between institutions and citizens across Europe.