Digital Destino

07/05/2019

Job Description

-Act as the main point of contact for the full lifecycle of the Company’s clients.
-Deal directly with clients via phone, email and live chat
-Resolve product or service problems by clarifying the customer's complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
-Respond to customer queries in a timely and accurate manner
-Advise customers based on the company's information, products, services, and seminars
-Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service
-Keep records of customer interactions and gather customer feedback
-Follow communication procedures, guidelines and policies, and handle changes renewals
-Handle of back office queries and obtain the necessary internal compliance information, contracts, documentation.
-Liaise with other departments for any unresolved issue

Required Qualifications

-Previous experience in a Customer Support or Sales environment or Marketing is favorable
-Degree holder in Communication, Marketing, Business or any other relevant field
-Computer literacy, with a working knowledge of Microsoft Office applications and CRM systems
-Basic knowledge of Digital Marketing and Social Media Marketing
-Fluency in Greek with excellent communication skills.
-Strong phone contact handling skills and active listening
-Ability to multi-task, prioritize and manage time effectively
-Availability to work evening shifts: 15:00 - 20:00 (Remotely)
-Ability to grasp technical concepts quickly, based on the available training material
-Able to work under pressure and handle emergency situations effectively
-Results driven and self-motivated

Benefits:

-Competitive salary
-13th salary
-Medical insurance
-Continuous training at seminars in Cyprus and Europe

Interested candidates should send their CV at [email protected]

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