Parrot Marketing

11/09/2019

09/09/2019

We are Parrot Marketing , a company dedicated to customer service work from home.We create new employment opportunities for people with and without experience who have desire to work hard and grow professionally and personally by training our collaborators in the relevant areas with an excellent work environment such as:

*Dicks Sporting Goods
*Agero Administrative Services
*Enterprise
*Walgreens

Walgreens : What to expect

• Inbound calls from Walgreens customers regarding Photo orders and/or inquiries to include but not
limited to the following:
o Shipping inquiries
o Photo refunds & resubmittal of orders
o Photo returns
o Processing Photo credits
o Password resets
o Assisting Walgreens customer with other basic inquiries
o Log each transaction into customer system, must be able to quickly and accurately notate
transaction
• Passionately connect, build rapport and brand loyalty with Walgreens customers
o Skilled use of client systems to quickly determine solution or status
Capabilities of Top Performing Call Centers for this Program
• Strong customer service skill and ability to show empathy to customers, while offering solutions
• Excellent listening skills
• Experience and proficient with digital photography
• Able to take ownership; effectively and efficiently address customer issues
• Always willing to strive for first contact resolution
• Outstanding verbal and written communication
• Strong typing skills, interpersonal skill and administrative skills.
• Clear understanding of the English language as well as a clear ability to communicate in the English
language
• Excellent computer literacy

Requirements:

• This program uses the AVG (Arise Virtual Gateway) ; see
Additional Equipment section
• PC with Windows 7, 8 or 10

Contact us and be a part of this great labor community!

(786)377-4737
[email protected]
Parrot Marketing

09/09/2019

We are Parrot Marketing , a company dedicated to customer service work from home.We create new employment opportunities for people with and without experience who have desire to work hard and grow professionally and personally by training our collaborators in the relevant areas with an excellent work environment such as:

*Dicks Sporting Goods
*Agero Administrative Services
*Enterprise
*Walgreens

Enterprise: What to expect

• Efficiently guide conversations and apply sales techniques to convert calls into reservations
• Maintain a courteous and pleasant demeanor while speaking with external and internal customers
• Strive to exceed sales targets – take appropriate steps to meet sales goals (based on bookings, revenue,
etc.)
• Provide timely and accurate information reflecting a customer-oriented image for Enterprise
• Follow sales techniques to maximize reservations
• Handle multiple tasks (i.e., talking with customers while accessing information in a computer)
• Adapt to the needs of individual callers
Capabilities of Top Performing Companies on This Program
• Patience, critical thinking, a unique ability to manage stress, the ability to work under pressure
and adapt to adverse situations
• Skill and efficiency in writing and verbal communication
• Knowledgeable, friendly and eloquent customer interaction
• Showcasing expert sales techniques and ability to overcome customer objection

Contact us and be a part of this great labor community!

(786)377-4737
[email protected]
Parrot Marketing

09/09/2019

We are Parrot Marketing , a company dedicated to customer service work from home.We create new employment opportunities for people with and without experience who have desire to work hard and grow professionally and personally by training our collaborators in the relevant areas with an excellent work environment such as:

*Dicks Sporting Goods
*Agero Administrative Services
*Enterprise
*Walgreens

Agero Administrative Services/Roadside Assistance: What to expect

• Service of inbound calls for roadside assistance and other service requests from client’s customers and/or client Service Type: Customer Service
account representatives for assistance with items such as:
– a vehicle that won’t start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident
• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the
customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification
purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account
representatives
• Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for
secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
• Provide status updates to customers calling after the initial request for assistance was processed

Contact us and be a part of this great labor community!

(786)377-4737
[email protected]
Parrot Marketing

09/09/2019

We are Parrot Marketing , a company dedicated to customer service work from home.We create new employment opportunities for people with and without experience who have desire to work hard and grow professionally and personally by training our collaborators in the relevant areas with an excellent work environment such as:

*Dicks Sporting Goods
*Agero Administrative Services/Roadside Assistance
*Enterprise
*Walgreens

Dicks Sporting Goods: What to expect

· Respond to “Where is my order” calls
· Assisting customers with product questions
· Placing new orders/volume orders
· Handling existing orders: returns/replacements
· Provide store-specific support
· Tracking shipments
· Gift Card/Loyalty Card support
· Dispositioning all calls
· Screen escalation requests to enterprise from agents in the chat room
· Observe call queue for AHT and call statuses
· Deliver first call resolution with white glove service

Requirements:

· This program requires use of the Arise Secured Desktop (ASD); a
device that securely connects your computer system to the client’s system.
See page 6 of equipment policy linked to above for details.
· To create your own ASD, you will need to obtain a USB 3.0 Flash Drive
with 8 - 32GB of storage (the ASD Builder will not work with flash drives
outside this range).
· This program requires dual monitors/display 19” or larger (Note: laptop screens
do not count as a monitor/display).
· Spectrum Internet users require a Business Account.
· Residential Spectrum service is not supported.

Contact us and be a part of this great labor community!

(786)377-4737
[email protected]
Parrot Marketing

29/08/2019

We are Parrot Marketing , a company dedicated to customer service work from home.We create new employment opportunities for people with and without experience who have desire to work hard and grow professionally and personally by training our collaborators in the relevant areas with an excellent work environment such as:

*Road America/Roadside Assistance
*Intuit -Turbo Tax
*Princess Cruise Lines

Intuit-Turbo Tax: What to expect

• Inbound phone and video customer service/technical support. Handle
technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for
TurboTax customers.
• Interact with customers via phone focusing on software navigation
questions as well as assisting customer with locating prior years’ returns and
amendments.
• Serve as ambassador for the Intuit brand; take a caring and empathetic
approach to customer interactions and/or escalation to a higher level of
expertise.
• Document all issues, resolution and follow up action.
Intuit TurboTax – Phone & Video Support
What to Expect When Servicing
Capabilities of Top Performing Call Centers for this Program
• Outstanding problem-solving skills
• Displays patience, empathy, an ability to manage stress, the ability to work
under pressure
• Skilled and efficient in writing and verbal communication
• Outstanding listening skills
• Provides knowledgeable, friendly and eloquent customer service
• Understanding how to navigate and efficiently use tools

Requirements:

• Logitech C170 We**am
• Webaround Banner Round Ocean Blue
• Noise Cancelling Headset
• OS, hardware, network
• i5 (or equivalent), i7 recommended
• 4GB memory, 8GB recommended
• Win 8.1 (64bit) accepted, Win 10 (64bit) recommended & preferred
• Current OS patches (last 15 days)
• Anti-malware solution with current definitions (15 days)
• Active firewall
• Global Protect 5.0.2
• 1Mbs/expert network bandwidth for brick & mortar locations
• 5Mbs down, 3Mbs up network bandwidth for work @ home experts
• 250ms maximum RTT latency (less than 150ms recommended) to AWS Connect in
appropriate region

Contact us and be a part of this great labor community!

(786)377-4737
[email protected]
Parrot Marketing

29/08/2019

We are Parrot Marketing , a company dedicated to customer service work from home.We create new employment opportunities for people with and without experience who have desire to work hard and grow professionally and personally by training our collaborators in the relevant areas with an excellent work environment such as:

*Road America/Roadside Assistance
*Intuit -Turbo Tax
*Princess Cruise Lines

Princess Cruise Lines: What to expect

• Inbound customer service calls from Princess Cruises Guests and travel agents.
• Possible outbound calls to client-designated internal support departments, client’s
customers and/or client’s travel agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support
departments or client account representatives.
• Upsell members additional cruise packages to enhance the member cruise experience.

Contact us and be a part of this great labor community!

(786)377-4737
[email protected]
Parrot Marketing

29/08/2019

We are Parrot Marketing , a company dedicated to customer service work from home.We create new employment opportunities for people with and without experience who have desire to work hard and grow professionally and personally by training our collaborators in the relevant areas with an excellent work environment such as:

*Road America/Roadside Assistance
*Intuit -Turbo Tax
*Princess Cruise Lines

Road America/Roadside Assistance: What to expect

• Inbound calls for roadside assistance and other service
requests from client’s customers and/or client account
representatives.
• Possible outbound calls to client, client’s customers and/or
client account representatives for status and clarification
purposes.
• Transferring of inbound calls or outbound calls to other clientdesignated internal support departments or client account
representatives.
• Outbound coordination to client’s independent service
providers, such as tow trucks.
• Possible follow up calls to independent service providers for
clarification and/or additional calls for secondary services.

Contact us and be a part of this great labor community!

(786)377-4737
[email protected]
Parrot Marketing

29/08/2019

We are Parrot Marketing , a company dedicated to customer service work from home.We create new employment opportunities for people with and without experience who have desire to work hard and grow professionally and personally by training our collaborators in the relevant areas with an excellent work environment such as:

*Road America/Roadside Assistance
*Intuit -Turbo Tax
*Princess Cruise Lines

Contact us and be a part of this great labor community!

(786)377-4737
[email protected]
Parrot Marketing

29/08/2019

For more information please contact us and be a part of this great labor community!

(786)377-4737
[email protected]
Parrot Marketing

28/08/2019

We are Parrot Marketing , a company dedicated to customer service work from home.We create new employment opportunities for people with and without experience who have desire to work hard and grow professionally and personally by training our collaborators in the relevant areas with an excellent work environment such as:

*Home Depot/Roadside Assistance
*Interval International
*TXU Energy
*Disney Dine Reservations (DRC)
*Disney Resorts Reservation
*Carnival Cruise Line
*Airbnb
*Comcast Cable Communications Management LLC
*Interactions Corporation

Interactions Corporation: What to expect

Call centers will provide real-time interactive voice response (IVR) correction by listening to customer voice
clips (“utterances”) of live calls (in English and French) and capturing the appropriate concept or data and
entering the information into an innovative system. The call center will support a variety of Interaction’s clients
and the Interactions program is not specific to one particular client of Interactions. Interaction’s clients may
be removed or added to the program. The nature of the service is moving live calls along that are in a set
pattern or a “call flow process” in which the IVR could not recognize certain words (gets stuck). The IVR
system needs your assistance to move the call on in less than a second to avoid customer dissatisfaction.
There is no interaction with customers. This is a real-time data entry only program.
Call centers will be required to follow strict quality standards to ensure contacts have been coded correctly
and are completed efficiently.

Capabilities of Top Performing Call Centers for this Program

• Excellent listening & logical interpretation skills
• Impeccable attention to detail and focus
• Ability to quickly move from utterance to utterance with little to no down time
• Bilingual French and English

Requirements:

• PC with Windows 7 or Windows 10
• Stable high - speed Internet connection with minimum of
25 MBPS download speed. Faster speeds are highly
recommended.
• WIFI not allowed; must be hard wired into the modem
• Screen resolution between 1440 x 900 & 1600 x 900

Contact us and be a part of this great labor community!

(786)377-4737
[email protected]
Parrot Marketing

28/08/2019

We are Parrot Marketing , a company dedicated to customer service work from home.We create new employment opportunities for people with and without experience who have desire to work hard and grow professionally and personally by training our collaborators in the relevant areas with an excellent work environment such as:

*Home Depot/Roadside Assistance
*Interval International
*TXU Energy
*Disney Dine Reservations (DRC)
*Disney Resorts Reservation
*Carnival Cruise Line
*Airbnb
*Comcast Cable Communications Management LLC
*Interactions Corporation

Comcast Cable Communications Management LLC: What to expect

• Assist callers with billing inquiries
• Build trust and rapport with the Comcast customer through clear,
respectful interaction
• Determine business offerings that the customer does not currently
have and have a value based conversation bridging into a sales offer
to upgrade and add on to their service
• Code the sale accurately and completely for the installer
• Always strive to ensure First Call Resolution (FCR) and Customer
Rep Satisfaction (Rep-SAT).
• Knowledge of Comcast processes and policies
• Understand and implement client S4X quality guidelines

Requirements:

• Dual Monitors are required.17” -19” LCD monitors in non-widescreen or 19”-
20” in widescreen format.
• USB VoIP Headset
• 80 GB 7200 RPM SATA or above for hard drive space

Contact us and be a part of this great labor community!

(786)377-4737
[email protected]
Parrot Marketing