01/12/2025
Shopify down during Cyber Monday – a signal for anyone in e-commerce
Today, on one of the biggest online shopping days of the year, thousands of Shopify users are reporting issues: many are unable to access the admin panel, manage orders, or use POS systems.
While the “front end” (storefront and checkout) seems to be partially working, the “behind-the-scenes” (components, dashboard, APIs, mobile app, support) are struggling, putting operations, fulfilment, and customer service at risk.
For anyone running an online store on Shopify, today is a reminder: SaaS platforms are convenient, but not immune to outages. It’s always wise to have a backup plan ready, process backups, direct communication channels with customers, and transparent messaging.
If this outage is affecting you directly, here are three actions that can help you navigate the situation:
✅ Check if you have any devices already logged in (as suggested by Shopify).
✅ Communicate immediately with customers and your team to avoid confusion or dissatisfaction.
✅ Consider alternative infrastructures or emergency processes for handling orders and deliveries.
🔎 In short: Shopify is wobbling today. If you sell online, this is the moment to truly test the resilience of your system.
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