05/05/2022
We attended the webinar of "The Future of Hospitality Technology” hosted by International Luxury Hotel Association last week. With 4 professional hoteliers sharing, we conclude few points that hoteliers shall be aware of and take action on:
1. Hotel tech suppliers should offer open API today, and hoteliers should keep this in mind when choosing suppliers: because there are different sources of data flowing in the hotels, a connection to integrate all data is deemed critical for wining today.
2. Centralize customers’ data, offer the best guest experience.
3. Comply with customer data privacy policy.
4. Millenials & Generation Z are the upcoming top purchasing power, are hotels ready to engage?
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