L.T. Business Management

30/05/2026

What a wonderful reel, thanks for creating it .content ❤️ I got to share my story with these lovely lot last week, and my secrets behind scaling my business 🥰

28/05/2026

21/05/2026

Let’s talk about what Primark just did (btw this is my fave Primark dress) 👗

After years of resistance, they’ve announced that they’re launching online delivery. And fair play for resisting for so long. But demand and technology finally caught up with them.

They just lost out to Marks & Spencer in a competitive bidding war for Asos’s state-of-the-art online fulfilment centre in Lichfield, Staffordshire, which sold for £67.5 million, a fully automated E-commerce distribution centre.

Despite having launched click and collect in 2022, it hasn’t been enough. And it’s funny really because whether you’re a solo business owner or about to float on the London Stock Exchange like they are, eventually you can’t hide behind “doing it as we’ve always done it”, and pretending that’s what makes you different. It only gets you so far.

This is true of businesses resisting AI implementation. I know it’s scary, I know it’s a leap. But if you don’t do it, you will get left behind like Primark have.

I want to make it easy for you to adopt AI so, tell me in the comments, what’s your biggest challenge adopting AI and new systems right now.

17/05/2026

My weekly roundup!

A successful talk at Amber Valley Networking about systems and processes to scale successfully.

Then an invite to the grand opening of the summer terrace at which was just gorgeous (thanks for the invite ).

Then a lovely Saturday with my little pooch, my cousin and her daughter (my second cousin) finished off with my boys end of year football presentation.

The busy life of a mom running a business and trying to fit it all in! Who totally gets the craziness of that. 🤪

15/05/2026

A few days ago I got to speak at an event and I shared my story of how I went from burnout running my first business for 10 years failing to scale, to turning over 6-figures in my second in less than four years.

None of that would have been possible without 3 things.

✅ Systems
✅ Processes
✅ People

It took my until my 7th year in my first business to realise I had been the bottleneck and I'm determined to make sure other businesses don't suffer the same fate. Whether that's through speaking or helping implement systems or discover where systems aren't working.

Next talk at the end of this month. Can't wait 😜

14/05/2026

I've watched this exact thing happen in business after business...

Business buys software. Excitement. Three weeks of use. Six months later, half the team is back to spreadsheets. Twelve months later, leadership doesn't realise how bad it's got.

And it's not just medium-organisations with this problem. It's business owners trying to scale, and desperately reaching for systems to help manage projects and time that aren't fit for purpose.

If any of that sounds familiar, you're not alone, and the reasons are more predictable than you think.

13/05/2026

Often in organisations, strategy gets blamed when the real issue is operational.

Systems half-used, decisions made on gut feel, time leaking through gaps nobody's measuring.

The team isn't saying what's really wrong, and the leaders are't asking the right questions.

What's the leak you've been quietly aware of in your organisation?

12/05/2026

Last week I invested in a half day strategy session with the amazing Claire Grayshan from and it was one of the best investments I've made. Not in my business, in myself.

So many business owners worry about spending money but often you need someone else to help you zoom out and figure out the path ahead. Claire did that for me. Thanks Claire x

11/05/2026

I met my husband 18 years ago today. Back then, I was knee-deep in running my laundry business and had been going through a challenging time.

The weekend I met him, I had quit my job on the spot and gone all in on my side hustle. I was supporting myself, and suddenly, the only income I had was the one from my on the side job I now had to make work.

Starting a new relationship was probably not the best business strategy and I can't lie, it definitely interfered with my plans. I have no regrets of course, but I often think about what I could have done differently had I focused more on the business and not on him!

I ran that business for 10 years, it became a big part of our lives together and it constrained us a lot. Holidays were only for one week each year, I worked 24/7 and weekends, I was never truly available. Looking back, I'm not sure how we made it work.

The change point came when I found out the son I was carrying was going to be born poorly, and everything had to shift. I was 8 years into the business then. 8 Years of believing that I had to do everything myself and then suddenly a change in circumstances proved to me how wrong I was.

Within weeks I had employed a van driver and sub-contracted to 10 people. You see, us humans, we are good at lying to ourselves, at tricking our brains to believe what we want it to believe.

Or perhaps, it's our ego, I'm not sure, that tells us only we can do it right. My business did better financially in the 2 years from then until I sold it, than it had in the previous 8 years. Because suddenly, I was no longer the bottleneck holding progress back.

That's exactly why the first thing I did when I started my VA agency was to outsource and build a team. This time around I scaled to 6-figures in under four years. What a difference. It's sad but I still seeing business owners making the same mistakes I made all the time. Sometimes I just want to shake them and say stop!! I know it's hard, hard to let go, hard to trust. But it's the only way.

We've also been married 12 years just gone on the 10th so, happy anniversary Pete. Thanks for the patience and believing in me! ❤️

08/05/2026

It might seem a bit odd that I, the owner of an agency that provides admin, marketing and tech support to business owners, is admitting this, but, here goes...

This month, I managed to halve the amount of time I pay my assistant for.

After using Claude for a month, I slowly moved some of the admin tasks to Claude Co-Work, things like, updating my mileage spreadsheet on a weekly basis which involves checking events I've attended, cross-referencing the distance based on postcodes and entering it into the sheet. Claude does it all.

Then other work she does, I systemised by adding them as features to be bespoke in-house software I've created for my team and clients to use.

And whilst I don't want to do myself out of a job, I do feel that this is something I need to offer as a service.

The up-front investment into paying someone like me to help build your bespoke systems or help implement AI might initially feel too much, but the return on investment is priceless. Done once, you will never need to hire someone to do it for you again.

If you want to understand more about this, drop me a message or email [email protected]