Prisma Broadcast

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Need better lead generation, higher sales conversion or stronger customer retention?Video Frames are the solution. On Th...
12/03/2025

Need better lead generation, higher sales conversion or stronger customer retention?

Video Frames are the solution.
On Thursday 13th, I’m hosting a round table discussion at the Kent Business Show at the International Hotel Ashford.

If you a marketer for an organisation or an owner implementing your own marketing, this session will give you ideas to implement. Nothing to do with Social Media!

I’m going to share specific solutions, discuss challenges and encourage ideas to implement.

Come and join me in the Witstable Room at 1:15 for 45 minutes. Leave empowered.

27/09/2024

Building a Great Customer Service - Video 5

Managing Expectations: The Secret to Happy Customers

In today’s fast-paced world, managing customer expectations is key to keeping them happy!

Be transparent, set realistic goals, and when possible, go the extra mile. Building trust starts with clear communication.

How do you manage expectations and build lasting relationships?

26/09/2024

Building a Great Customer Service - Video 4

Personalisation vs. Efficiency: Finding the Sweet Spot in Customer Service

Striking the right balance between personalisation and efficiency is key in customer service! Let automation handle routine tasks while smart tech personalises interactions - so your team can focus on what truly matters.

How do you find the sweet spot?

25/09/2024

Building a Great Customer Service - Video 3

Keeping the Team Together: Why Staff Retention is Key to Customer Satisfaction

A stable, well-trained team is the secret to great customer service!

When staff feel valued and supported, they stay - and your customers feel the difference.

How do you motivate your customer service team?

24/09/2024

Building a Great Customer Service - Video 2

The Tech Dilemma: Is Your Business Ready for Customer Service Automation?

Start small, scale up, and focus on areas where tech can make the biggest impact. Remember, training your team is just as crucial as the tech itself!

How do you balance automation with a personal touch?

23/09/2024

Building a Great Customer Service - Video 1

Breaking Barriers: Mastering Customer Communication in a Diverse UK

In a diverse UK, mastering customer communication is key to success!

Different cultures bring unique expectations, but by investing in cultural competence training, we can ensure every interaction is respectful and clear. Let’s embrace diversity and turn it into our greatest asset!

How do you tailor your service for a diverse audience? Share your thoughts below!

20/09/2024

Brand Awareness - Video 5

Stand Out from the Crowd: Differentiating Your Brand

In a crowded market, being good isn’t enough—you need to be different. Highlight what makes your brand unique, whether it’s your innovative products, exceptional service, or distinct culture. Your USP is crucial for making a memorable impact.

What sets you apart?

19/09/2024

Brand Awareness - Video 4

Clear Messaging: The Power of Brand Clarity

In B2B, clarity is crucial. A clear brand message helps potential clients understand exactly who you are, what you do, and how you can help.

A strong, consistent message cuts through the noise and makes a lasting impression.

Is your brand message clear?

18/09/2024

Brand Awareness - Video 3

Building Trust: The Foundation of B2B Relationships

Trust is crucial in B2B. To win over new clients, showcase your successes with testimonials, case studies, and thought leadership. Demonstrating that others trust you helps build confidence and encourages prospects to do the same.

How are you building trust?

17/09/2024

Brand Awareness - Video 2

Keeping the Conversation Going: Navigating the B2B Sales Cycle

B2B sales take time, so staying visible is key. Consistent, valuable content like blogs, case studies, and webinars helps keep your brand top of mind when it matters most.

How are you staying engaged?

16/09/2024

Brand Awareness - Video 1

Targeting with Precision: The Art of Reaching the Right Audience

Building brand awareness isn’t just about visibility - it’s about making sure your message reaches the right audience. In B2B, finding that niche group can be tricky, but targeted marketing helps you focus on key decision-makers.

Are you reaching the right people?

13/09/2024

Video 5 - Measuring What Matters

You’ve worked hard on onboarding, but is it effective? It’s not just about ticking boxes - it’s about understanding customer engagement and satisfaction.

Using surveys, feedback, and metrics, you can fine-tune your approach. What’s one key metric you track to ensure success?

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Upper Pemberton, 4
Ashford
TN25

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