04/05/2022
I don't often do it, but last week we bought our supermarket shopping online. I had forgotten the joy that comes when something you order is unavailable and you get upgraded at no extra cost.
No standard broccoli ? Have the "finest" version
Zero own branded baked beans Take Heinz for your trouble.
Those little moments make a difference because you know you're getting value in excess of the investment you've made, and that additional value is laid bare for you in the bill.
While most of us don't sell baked beans, the principle of creating excessive value is one that all of us need to live, especially right now.
In a world of spiralling prices, value is hard to come by, and if you can communicate your value powerfully and show how it exceeds your price, you'll stand head and shoulders above most in your market.
So, are you?