01/09/2026
Make it easier for customers to ask the right questions
If your enquiries are vague, confusing or “Do you do X?” all day long, it is usually a sign your services are not clearly explained online. When people are unsure what you actually offer, they either do not call at all or they call with the wrong expectations, wasting your time and theirs.
Start by looking at how your services are described on your Google Business Profile and website. Are they written in plain language your customers use, or in industry terms only you understand? Do you clearly say what you do, what you do not do and who you are best suited for?
When Barrie works with local businesses, a big win often comes from simply tightening up service descriptions. The result is better quality enquiries, more of the right kind of jobs and fewer price shoppers who were never a good fit in the first place. https://barrieevansmarketing.com/more-customers-for-local-service-businesses/