Insight6 North Wales, Chester & The Wirral

25/09/2026

You may be doing award-worthy work without realising it.

Perhaps your team has improved the way customers are welcomed.

Maybe you have introduced a new process that makes life easier.

Perhaps your employees are empowered to solve problems quickly.

Or maybe customer care has always been at the heart of your organisation.

These are the stories the North Wales, Chester & Wirral Customer Experience Awards want to hear.

The awards are free to enter, open to organisations across the region and focused on real experiences and real impact.

Do not assume your work is “just what you do”.

It deserves to be recognised.

Enter now:
https://nwcw-cxawards.base44.app/categories

18/09/2026

One of the decisions Ian () and I made very early on was that these awards should give something back.

That's why 100% of profits from the North Wales, Chester & Wirral Customer Experience Awards will be donated to .

Supporting businesses that put customers first is important.

Supporting local families is even more important.

By sponsoring the awards, you're helping us do both.

You'll be supporting an event that recognises outstanding customer experience whilst making a real difference to children and families across our region.

That's something I'm incredibly proud of.

If you'd like your business to be involved, we'd love to hear from you.

Find out more:
https://nwcw-cxawards.base44.app/categories

14/09/2026

Small businesses often create some of the most memorable customer experiences.

You know your customers by name.
You remember the details.
You adapt quickly.
You care deeply about every interaction.

The Best Small Business Customer Experience category celebrates smaller organisations that punch above their weight and consistently deliver remarkable customer experiences.

You do not need a dedicated customer experience team or a complicated strategy.
You simply need to show how you understand your customers, how you deliver the experience intentionally and what impact it has made.

Entry is completely free.

Could your business be recognised this year?

Enter the Best Small Business Customer Experience category:
https://nwcw-cxawards.base44.app/categories

11/09/2026

Behind Every Great Event...

People often see the awards night.

What they don't always see are the businesses helping make it happen.

I'd like to say a huge thank you to our sponsors who have already joined us in bringing the inaugural North Wales, Chester & Wirral Customer Experience Awards to life.

Headline Sponsor


Drinks Sponsor
-group-uk

Category Sponsors
-williams


Together, we're creating an event that celebrates the organisations raising the bar for customer experience across our region.

There are still sponsorship opportunities available if you'd like your business to be part of it.

Find out more here:
https://nwcw-cxawards.base44.app/categories

Or drop me a message for a chat.

09/09/2026

Customer feedback only creates value when something changes.

Too often organisations gather surveys...

Read reports...

Share dashboards...

Then carry on exactly as before.

The businesses achieving the strongest customer loyalty don't just collect insight.

They act on it.

Bishop Fleming is an excellent example of this.

Their long-term commitment to customer listening has strengthened relationships, improved services and embedded continuous improvement throughout the organisation.

Read their story here:
https://f.mtr.cool/90ifav12qa

P.S. If your organisation has a similar commitment to customer experience, we'd love to see you enter the North Wales, Chester & Wirral Customer Experience Awards. Link in bio.

Learn how insight6 partnered with Bishop Fleming to improve client engagement and service delivery through CX reviews, training and feedback.

07/09/2026

In the wellness and wellbeing sector, the way a client feels matters just as much as the service itself.

The Best Wellness & Wellbeing Customer Experience category recognises businesses that create experiences where people feel safe, supported, listened to and cared for.

This category is open to businesses including:

Beauty salons
Therapists
Life coaches
Health and wellbeing practitioners
Fitness providers
Wellness businesses
Personal care services

We want to hear how you nurture trust, personalise the experience and create a lasting positive impact.

Entry is free.

Tell us your story:
https://nwcw-cxawards.base44.app/categories

04/09/2026

Could Your Business Be Alongside These Sponsors?

When we first started planning these awards, one thing was really important to me.

That we partnered with organisations who genuinely care about people and customer experience.

I'm delighted that businesses including , -williams, and -group-uk have already chosen to support the inaugural North Wales, Chester & Wirral Customer Experience Awards.

Together we're creating something that celebrates the very best businesses across our region.

There are still sponsorship opportunities available if you'd like your organisation to be part of it.

Whether your goal is raising your profile, supporting the local business community or demonstrating your commitment to customer experience, we'd love to welcome you.

Take a look at the opportunities here:
https://nwcw-cxawards.base44.app/categories

Or send me a message.

I'd love to chat.

02/09/2026

Collecting customer feedback is easy.

Creating value from it is where organisations stand apart.

For over five years, Bishop Fleming has embedded customer listening into the way it operates.

Not as a one-off survey.

Not as an annual exercise.

As part of everyday decision making.

The result?

Stronger client relationships.

Continuous improvement.

A culture that listens before it acts.

It's a fantastic example of how customer insight becomes commercial advantage when organisations commit to acting on what they learn.

Read the case study:
https://f.mtr.cool/3tmea75bk9

P.S. If your organisation is passionate about customer experience, entries are now open for the North Wales, Chester &Wirral Customer Experience Awards. Link in the comments

Learn how insight6 partnered with Bishop Fleming to improve client engagement and service delivery through CX reviews, training and feedback.

31/08/2026

Have you started your entry yet?

Entries for the North Wales, Chester & Wirral Customer Experience Awards close on 6th September 2026.

There are eight categories available, covering small businesses, retail, hospitality, professional services, B2B, wellness, customer-centred culture and overall customer experience.

Entry is free, and the application is designed to help you explain:
✨ What your customers need
✨ How you deliver their experience
✨ How your people support that experience
✨ What impact your approach has created

Do not leave it until the last minute.

Explore the categories and begin your entry today:

https://nwcw-cxawards.base44.app/categories

28/08/2026

Entering the North Wales, Chester & Wirral Customer Experience Awards is not only an opportunity to celebrate your organisation.

It also supports an event with a wider purpose.

100% of profits from the awards will be donated to Kids Bank, helping local families across North Wales, Chester and The Wirral. 💛

Kids Bank provides clothing, toiletries, baby equipment, books and other essential items to families facing financial hardship, homelessness and domestic abuse.

By entering, attending or supporting the awards, you will be part of an event that celebrates exceptional customer experience while also helping make a difference in our local communities.

Entries are free and open now.

Enter today:
https://nwcw-cxawards.base44.app/categories