Insight6 North Wales, Chester & The Wirral

27/01/2023

insight6 North Wales, Chester and The Wirral are looking to grow our researcher team.

If you are interested in flexible work, that fits around you, with good pay rates and nice people to work with, then get in touch!

We work with our clients to be the best they can be, so we are not looking for people to audit - we need objective, impartial and interested individuals.

You must have a good eye for detail, be able to write reports, and a good memory definitely helps!!

Click the link below to apply
https://insight6.com/apply-to-become-a-mystery-shopper/

24/10/2022

Your people are your company’s most important asset. Cheerful employees are likely to be more productive, but employee engagement is complex - where do you start?

Engaging your team is critical to business success.

The holy grail is to have employees who are excited to come to work each day. To achieve this, they need to do what they do best, feel connected to their coworkers, and be motivated by their organisation’s purpose.

Creating a great working culture within your business ensures your team can provide the best experience for your customers and clients.

Easier said than done, right?

The most common way to measure engagement is using surveys, but once a year is not enough. Ideally, it would help if you had a constant pulse on how your team is feeling.

Do you use surveys in your business?

How do you keep your team motivated? I’d love to know 😊

21/10/2022

Want to see what it's like working with us?

Chepstow Garden Centre engaged insight6 to help them improve their customer service and to provide training for employees.

Read how they got on here: https://www.insight6.com/casestudies/chepstow-garden-centres/

20/10/2022

‘Why do I need customer feedback for my business?’

The more feedback you receive, the more confident you will be in making great decisions for your business.

Insights will enable you to improve the customer experience and ultimately your profits.

Here are six reasons why customer feedback is important in business:

✔️Customer feedback helps improve products and services.

✔️ Customer feedback enables you to measure customer satisfaction.

✔️ Customer feedback provides data to empower business decisions.

✔️ Customer feedback builds loyalty by showing customers you listen and care.

✔️ Customer feedback can create better customer experiences.

✔️ Customer feedback can increase staff satisfaction by rewarding good behaviour.

Every business is going to come up against issues from time to time. The skill is turning a negative aspect into an overall positive experience.

Want to know more about how we can help you with your reviews?

Get in touch!

19/10/2022

Customer experience (CX) is the new business battleground for the Legal sector, yet our recent research study, The Professional Services Customer Journey Report, showed that many legal firms are failing to get the basics consistently right – and this could be affecting their bottom line.

18/10/2022

instant insight is your total feedback solution that analyses the feedback from your team and customers at a level that has never been seen before.

Not only will this provide you with actionable comments that will transform your business, instant insight will also increase your brand reputation by linking positive feedback to any public review platform that you choose.

What's more, this solution will enable you to benchmark your business against others within your sector so with instant insight we can help you achieve a world class Customer and Employee Experience.

08/10/2022

Professionalism leads to workplace success, a solid professional reputation, and happier, more productive employees.

You've probably heard already about our CX Business Pack we've put together for businesses just like you!

There are so many gems in this pack!

Do you want to inspire a commitment to learning and improve professionalism in your employees to protect your brand's reputation? We share six resources in this pack to help you do just that!

https://www.insight6.com/get-your-free-cx-business-pack/

07/10/2022

Helping staff understand the customer journey and their role within it can motivate them and protect the brand's reputation.

It can motivate your team by understanding how they make a difference at each stage of the customer's journey.

Do you know your Customer Journey from start to finish? Have you heard of Customer Journey Mapping. This is one thing we can help you with at insight6.

For National Customer Service Week we have put together a pack full of tips and tricks to help you with your Customer Experience.

Download your pack today: https://www.insight6.com/get-your-free-cx-business-pack/

05/10/2022

Serial complainers will always do what they do best, but, if your business is generally delivering a great customer experience, you can usually rely on your customers to defend and call out a rogue review – and this is worth its weight in gold.

04/10/2022

Thanks for the mention West Cheshire and North Wales Chamber of Commerce

Are you finding it tough at the moment? Are you trying to save time in your business by cutting back in the wrong areas?

Trying to speed up processes or cutting out the small extra touches that set your business aside can lead to disastrous results.

Now is the time to really invest in the things that your customers will value and remember you for.

The time and effort you put into delivering them an experience. 🙌

What are you going to do today?

Read more on the link below 👇👇👇

Businesses are potentially facing one of the toughest periods yet. With inflation rates, fuel costs and customers tightening their belts, the

03/10/2022

Saying you deliver great service isn't enough, especially in a competitive marketplace.

Taking time to reflect on how you serve your customers, recognise your team's achievements and show your commitment to service excellence is critical to improving satisfaction and performance.

It’s and we have put together a CX Business Pack full of resources to help businesses boost morale and improve the customer experience.

Want your copy? DM to get yours 😉

28/09/2022

Customer service is key to any business. Bad customer service can mean your customers choosing your competitors over you.

What can you do to improve?

Ask yourself the question "what would be the impact on my business if one of my top 10 customers were to leave and move to my competition?" Not only could this be an emotional blow but financially it could be game changing. And then the secondary question to ask is what do I need to do now to prevent that from happening?