Mystery Shopping with REACT CX

09/09/2022

RIP Your Majesty.
Our condolences go out to the Royal Family.

09/06/2022

Proud to receive our 7th Elite award with Mystery Shopping Professionals Association - Europe/Africa today.

01/06/2022

We're looking forward to celebrating The Queen's Platinum Jubilee on Friday and the Spring Bank Holiday, we hope you are too.

21/04/2022

At React CX, we’re passionate about working towards a more sustainable future. We’ve already cut down on paper within the office and recycled where we can, but our new corporate social responsibility strategy aims to do more - reducing energy, creating less waste, and donating to worthwhile charitable causes.

We’ve teamed with Ecologi, a company who help offset carbon footprints by funding climate projects and planting trees 🌳 – this is one of the most successful solutions to global warming (https://www.bbc.co.uk/news/science-environment-48870920) and a way to take action against climate change.

So far, we’ve planted 152 trees in their forest, but we hope to do much, much more in the future! 🌱🌱

Take a look at our carbon zero plans here - https://reactcx.com/carbon-net-zero/ – and discover the fantastic work Ecologi have done in just 1 month of donations!

Carbon Net ZeroSustainable FuturesWe support your business goals within your carbon zero plans and underpin our services to combine a joint approach.We empower our teams to be trained on energy efficiencies to be able to work in collaboration with you and ensure we are supporting the overall objecti...

12/04/2022

React CX’s very own Jill Spencer was recently interviewed by Retail Times to discuss the challenges surrounding brick and mortar based businesses and identify ways to successfully navigate through 2022 and beyond.

"Human beings still crave in-location experiences, pandemic or no pandemic. There’s a strong customer desire for socialisation and the need for tangibility."

https://reactcx.com/news/cx-expert-predicts-outlook-for-bricks-and-mortar-brands-in-2022/

React CX's very own Jill Spencer was recently interviewed by Retail Times to discuss the challenges surrounding bricks and mortar based businesses and identify ways to successfully navigate through 2022 and beyond.

07/04/2022

In today’s rapidly-evolving marketplace, the need for brands to focus on their customer experience strategy cannot be overstated.

React’s Jill Spencer and Amy Morgans explore the CX trends that should be on every business’s radar in 2022 – how can organisations gain and retain the trust of customers? And what role will bricks and mortar stores play in an increasingly digital world?

Stay ahead of the curve in an increasingly competitive landscape - here are the customer experience trends you need to know about in 2022.

14/02/2022

React CX are excited to announce that we’ve been awarded MSPA Elite Member Status 2022!!

This award is given to companies that have been active in the promotion of the MSPA Europe/Africa and the Mystery Shopping industry.

Read more from the MSPA here:
https://mspa-ea.org/en_GB/news.html/newsitem/148-congratulations-elite-member-status-2022

28/01/2022

An ongoing CX strategy can help improve sales, encouraging repeat customers and word-of-mouth recommendations. Businesses should monitor and assess their customer experience offering to understand how key metrics, such as fast and friendly service, impact the overall customer journey.

25/01/2022

Retail has seen a huge shift over the past couple of years, shaped by both the pandemic and evolving customer expectations. Is your CX strategy hitting the mark? Is your frontline delivering the experience you've designed? And is your omnichannel experience as seamless as it should be?

To understand how React CX can help drive your business’s CX forward, contact us today.

18/01/2022

React's Jill Spencer explores the current hybrid customer experience landscape and what this means for businesses - take a look below:

React CX explores the shift to a hybrid style of customer experience and how businesses should approach 'the new normal'.

11/01/2022

As companies continue to chase innovation in a competitive landscape, React CX explore whether service basics are being overlooked

- An interesting read from our Insight Manager, Amy Morgans!

As companies continue to chase innovation in a competitive landscape, React CX explore whether service basics are being overlooked.

04/01/2022

Happy New Year everyone!

The answer was - 364 presents!

We hope you all had a fabulous festive season 🥳🎉