20/11/2025
📣 Job Advert: IT Account Director – Hardware Break/Fix Services
📍 Corsham, UK
🕒 Full-time | Permanent
About Us
We are a leading provider of hardware break/fix solutions, supporting businesses across the UK with responsive, reliable, and high-quality technical services. As we continue to expand our client base and strengthen our service offering, we’re looking for an experienced IT Account Director to join our team in Bath and drive strategic growth.
The Role
As our IT Account Director, you will be the senior point of contact for key clients, managing high-value relationships while identifying new opportunities to expand our hardware support services. You’ll collaborate closely with our technical and operations teams to ensure we deliver exceptional service, maintain strong customer satisfaction, and achieve commercial targets.
Key Responsibilities
• Own and manage strategic relationships with key accounts, acting as their trusted advisor
• Identify new business opportunities and contribute to revenue growth
• Lead contract renewals, commercial negotiations, and service expansion discussions
• Oversee service delivery performance, ensuring SLAs and customer expectations are met
• Partner with internal teams (engineering, logistics, customer services) to deliver seamless support
• Develop account plans, forecasts, and regular performance reports
• Represent the company at client meetings, industry events, and strategic reviews
About You
• Proven experience as an Account Director or Senior Account Manager in IT services
• Strong understanding of hardware break/fix, field engineering, or IT support environments
• Excellent communication, negotiation, and relationship-building skills
• Commercially driven with strong strategic thinking and problem-solving ability
• Confident managing complex accounts and multi-site clients
• Able to thrive in a fast-paced, service-driven environment
What We Offer
• Competitive salary + performance-based comms
• 20 days holiday + bank holidays
• Opportunities for professional development
• A supportive team culture with room to grow
How to Apply
If you’re an ambitious IT account leader looking to make an impact within a growing hardware support business, we’d love to hear from you.
👉 Please send your CV and a brief cover message to [email protected]