31/07/2026
Have your Google Business Profile reviews disappeared?
There are usually three possible reasons. Google may have found a review policy issue. Spammers may have targeted your profile. Or genuine reviews may have been removed by mistake.
Certain patterns can make reviews look suspicious. These include sudden review spikes, paid incentives, review kiosks, shared IP addresses, staff name incentives, and QR codes that link straight to review forms.
Spam can also cause problems. Fake positive reviews, fake negative reviews, near-empty reviewer profiles, remote reviewers, and repeated reviews across locations can all put a profile at risk.
The best route is steady, genuine review collection. Ask customers for honest, detailed reviews without pressure or rewards.
If spam is the issue, document the pattern, report fake reviews, contact Google where needed, and use the Google Business Profile Help Community.
Do not rely only on Google reviews. First-party reviews on your own website can help reduce the risk.