13/05/2026
How to Show Up in AI Searches
AI-powered search is changing how customers find businesses online. Instead of relying only on traditional Google results, companies are increasingly using AI tools like ChatGPT and Google AI Overviews to find answers and recommendations.
So we've come up with a few pointers to help navigate this controversial topic:
To appear in AI-generated answers, businesses should:
Be clear and consistent about what they do, who they serve, and what makes them different. Keep messaging simple, specific, and aligned across your website, LinkedIn, YouTube, and other platforms.
Create useful, question-based content that directly answers customer queries in a natural, conversational style. Do this by starting with a concise answer before expanding into more detail.
Structure your content clearly using headings, bullet points, lists, and short paragraphs so AI systems can easily scan, understand, and reference it.
Build trust and authority by including real expertise, case studies, author bios, credentials, photos, and original insights, as AI tools prioritise credible, experience-based content from authoritative sources.
Focus on quality over generic AI content. AI-generated content can still perform well if it contains unique expertise and valuable information, but low-effort, generic content is unlikely to appear at the top of a search page.
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