Autus Consulting Ltd

Autus Consulting Ltd Helping Companies Scale Smarter with Systems, Automation, AI & Marketing (SAM) πŸš€ CRM, Sales & Marketing Automation and Customer Experience Trusted Advisors.

We are independent CRM consultants with over 25 years experience and industry learning. We offer impartial advice on CRM / CX strategy, software selection, failed CRM investments, implementation and benefits realisation. Transforming and Growing your business through Next-Generation CRM, Sales & Marketing Automation and Customer Experience (CX) Solutions. OUR SERVICES

CRM Healthcheck
CRM / CX Str

ategy
Process Efficiency & Effectiveness
Training & Support
Software & Technology Selection
CRM Turnarounds and Project Rescue
Project & Programme Management
Benefit Realisation

THE CHALLENGES WE SOLVE

If you have any of these challenges - we can help! Struggling to generate sufficient / quality sales leads? Losing customers, don't know why? Want to grow your business, not sure how to? Finding it difficult to leverage various channels and digital technology to deliver a great customer experience? Not getting value from your existing/failed CRM solution or need to implement one? Are your customers experiencing an inconsistent and disjointed journey? Do you need to improve your sales efficiency and effectiveness? Would your business benefit from making better use of your customer data? Want to get started with Customer Experience and/or CRM and don't know where to begin?

If your business stopped tomorrow, would your follow-up system keep running?The enquiry from this morning. The quote fro...
15/06/2026

If your business stopped tomorrow, would your follow-up system keep running?

The enquiry from this morning. The quote from Friday. The prospect who said call me next week.

For most businesses β€” everything stops the moment someone stops manually managing it.

No sequences running. No calls being answered. No leads being followed up. The pipeline just quietly empties.

A proper follow-up system doesn't work like that.

Automated sequences firing in the background. Lynn answering inbound calls around the clock. GoHighLevel moving leads through the pipeline whether anyone is watching or not.

Built to run without you β€” not because of you.

If the answer to that question was no β€” drop a comment or send us a message. πŸ‘‡

14/06/2026

Mid-morning. Key West. Year 3.
Same clients. Same results. Different view.

The only reason this is possible is the systems, automation and AI we've built for the business

The same ones we build for our clients.

If you want to know how it works, comment "LYNN"

28 years in the making. σ §σ ’σ ³σ £βš½οΈπŸ†Scotland's World Cup campaign starts tonight and everyone here at Autus is right behind S...
13/06/2026

28 years in the making. σ §σ ’σ ³σ £βš½οΈπŸ†

Scotland's World Cup campaign starts tonight and everyone here at Autus is right behind Steve Clarke's men.

Haiti first. Then Morocco. Then Brazil.

It won't be easy β€” but nothing worth having ever is.

Come on Scotland. Make us proud. πŸ’ͺ

Before Autus vs after Autus.BEFORE Missed calls during the day while you're on the tools. Enquiries sitting unanswered u...
12/06/2026

Before Autus vs after Autus.

BEFORE

Missed calls during the day while you're on the tools.
Enquiries sitting unanswered until Monday morning.
Leads followed up when you remember, not when it matters.
No idea which marketing is actually bringing in work.
Three different tools that don't talk to each other.
Quoting jobs you won, but not knowing how you won them.
Marketing that stops the moment you stop paying attention to it.

AFTER

Every inbound enquiry answered within seconds β€” day or night.
Leads qualified, captured, and followed up automatically.
A pipeline that moves itself based on what prospects do.
Clear reporting that shows exactly what's generating revenue.
One platform. Everything connected. Nothing falling through the cracks.
A growth system that runs whether you're on the tools or on holiday.
Marketing that compounds β€” not one that needs constant managing.

The difference isn't the leads. It's what happens to them.

Send us a message or drop a comment if you want to see what after looks like for your business. πŸ‘‡

10/06/2026

Be honest β€” when did you last have a full weekend without thinking about work?

Not a holiday.

Just a normal Saturday where the jobs, the quotes, the follow-ups weren't sitting in the back of your head.

For most business owners, that's a distant memory.

Not because they don't want it. Because their business genuinely doesn't function without them being the one who holds it all together.

That's the real problem. And it's the one nobody talks about.

We help businesses like yours build the systems and automation that mean leads get followed up, jobs get booked, and nothing falls through the cracks β€” without it all coming back to you.

Watch the video to see what that actually looks like. πŸ‘‡

Unpopular opinion: you don't need more leads. You need to answer the ones you're already getting.The average trades busi...
08/06/2026

Unpopular opinion: you don't need more leads. You need to answer the ones you're already getting.

The average trades business misses 28% of inbound calls during peak hours.

That's not leads going cold. That's leads going to a competitor who picked up.

And the response to that is almost always β€” spend more on ads.

More leads come in. More get missed. The cycle continues.

The problem was never the volume. It was the response time.

When an AI answers every inbound enquiry the moment it lands β€” day or night, weekend or bank holiday β€” the leads you're already generating start converting at a completely different rate.

No extra ad spend. Just fewer dropped balls.

That's what Lynn does for our clients.

Comment LYNN or send us a message to see how it works for your business. πŸ‘‡

What does a fully automated trades business look like?Lead comes in β†’ AI qualifies it β†’ CRM captures it β†’ follow-up fire...
07/06/2026

What does a fully automated trades business look like?

Lead comes in β†’ AI qualifies it β†’ CRM captures it β†’ follow-up fires automatically β†’ job booked.

No chasing. No dropped balls. No Monday morning pile of missed calls to work through.

That's not a future-state vision. That's what our clients are running right now.

Here's what it takes to get there:

β€” Meta Ads bringing in consistent, qualified enquiries
β€” Lynn (our AI agent) handling calls and messages the moment they land
β€” GoHighLevel capturing every lead and moving it through the pipeline automatically
β€” Follow-up sequences firing without anyone having to remember

You focus on doing the work. The system handles everything before and after.

If you want to see what that looks like for your business β€” send us a message. πŸ‘‡

5 things your CRM should be doing automatically (and probably isn't).If you're still manually following up with every en...
05/06/2026

5 things your CRM should be doing automatically (and probably isn't).

If you're still manually following up with every enquiry, your CRM is just an expensive spreadsheet.

Here's what it should be handling without you lifting a finger:

1. Sending an instant response the moment a lead comes in β€” day or night
2. Moving leads through your pipeline based on what they do, not what you remember to do
3. Following up automatically when a quote goes unanswered for 48 hours
4. Flagging leads that have gone cold so nothing falls through the cracks
5. Reporting on which marketing channels are actually bringing in work

If yours isn't doing all five β€” you're doing manually what should be running on autopilot.

This is what we set up for every client on GoHighLevel.

Comment "CALL" if you want to see what your setup could look like. πŸ‘‡

03/06/2026

I want to show you something.

A prospect filled in a form on our website.

60 seconds later, Lynn β€” our AI Calling Agent β€” had dialled them, qualified their needs, and booked a strategy call into the calendar.

Here’s exactly what that conversation sounded like:

β€œHi Harry, it’s Lynn here, Tom Berry’s AI assistant at Autus. I’m calling because you’ve shown interest in systems, AI, automation or marketing. Are you okay to continue the call?”

Lynn asked what the business does. Harry explained they’re a trades company β€” home improvements β€” and that their biggest frustration is missing enquiries outside of working hours. After-hours leads were getting an acknowledgement email, then... nothing. Manual follow-up, cold leads.

Lynn identified the gap, explained what Autus does, and offered two calendar slots for a strategy call with Tom.

β€œThe one on the 15th of May works.”

Done.

Here’s what happened inside the business during and after that 60-second call:

β€” Full call recorded
β€” Appointment booked and confirmed by text and email
β€” Sales opportunity created and moved to β€œQualified by AI β€” Appointment Booked”
β€” Full summary and transcript saved
β€” Harry added to a 30-day nurture sequence

All of it. Automatically. While I was doing something else entirely.

(And yes β€” I was Harry. I filled in the form myself so you could hear exactly what your customers would experience.)

If you want to experience it yourself, comment LYNN β€” and Lynn will call you within 60 seconds.

(Don’t forget to tick the opt-in box.)

01/06/2026

Hot take: most trades businesses are paying for leads they can't follow up fast enough.

Not because they don't care. Not because they're disorganised.

Because the gap between a lead landing and a human being available to respond is almost always longer than the lead is willing to wait.

Think about it.

You're on the tools at 10am. An enquiry comes in. You'll get to it at lunch.

Lunch runs over. You'll call them after the job.

After the job it's 5pm and you've got three other things to deal with.

By the time you call β€” it's been four hours. Maybe six. And that person has already spoken to someone who called them back in ten minutes.

You didn't lose that job at the quote stage. You lost it before you even knew you had it.

The fix isn't more leads. It's closing the gap between the lead arriving and the follow-up firing.

Automated responses. AI handling the call. A CRM that flags what hasn't been touched.

That's the difference between a marketing budget that compounds and one that leaks.

Send us a message if you want to know how we fix it. πŸ‘‡

Address

48 West George Street
Glasgow
G21BP

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 8am

Website

Alerts

Be the first to know and let us send you an email when Autus Consulting Ltd posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Autus Consulting Ltd:

Shortcuts

Share

Category