Betr Outsourcing

11/06/2026

We've all sat in that performance review where the complaints slide is the one you just want to get past.

The data says you've got it backwards. A customer whose complaint is handled well often ends up more loyal than one who never had a problem in the first place. There's a name for it: the Service Recovery Paradox.

Around 70% of customers come back after a complaint is resolved. That climbs to roughly 95% when the resolution is fast and genuinely well-handled.

So if complaints handling is doing that much for retention for your brand, and it's the first place a regulator looks, who you put on it matters more than almost anything else.

Here's what we keep seeing though, a lot of outsourced complaints work gets staffed with whoever's free and in some case by agents from outside of the outsourced partner’s organisation, presenting huge risk to the end client and to the partnership.

We do things differently.

Complaints at Betr go to tenured people who've been in the seat long enough to know what an ombudsman referral actually costs, spot a vulnerable customer before it escalates, and close a final response that doesn't come back to bite you three months later. That's how you drive risk down and outcomes up at the same time.

Your complaints team is your retention engine, the question is whether you're staffing it like one.

09/06/2026

👀 Looking for your next sales role?

🤝 At Betr, you get training that puts you in a position to win from day one.
🤝 Leadership that's on the floor with you, not stuck in a different building.
🤝 Real progression, with people who joined as advisors now running teams.
🤝 A team that pulls together when the days are tough.

Roles are open across our UK sites. If you've got sales experience and we sound like your kind of place, have a look.

wearebetr.co.uk/careers

02/06/2026

🤝Welcome to the team Jamie!

Betr has appointed Jamie O’Brien as Group Strategy and Growth Director, strengthening its senior leadership team as the business continues its rapid growth across the UK.

Betr has appointed Jamie O’Brien as Group Strategy and Growth Director, strengthening its senior leadership team as the business continues its rapid growth across the UK.

29/05/2026

Want to know what actually gets you ahead here at Betr? It's not what's on your CV...

We put it to some of our leadership team, the people you'd be working under, and not one answer was about experience or qualifications.

✅ Deliver on what you say you'll do.
✅ Bring the kind of energy that lifts the people around you.
✅ Take accountability.
✅ Set the bar high and keep it there.

That's the whole thing, we'll teach you the rest.

If that sounds like you, we're hiring now!

26/05/2026

Two years in, and the JAAQ - Just Ask A Question partnership is still one of the things we're proudest of at Betr.

Not because it's a box ticked like most other companies, because it's actually valuable to all of our people at Betr.

JAAQ gives our people access to real answers from real experts on the stuff that affects everyday life.
Sleep, money worries, relationships, confidence, parenting, grief, focus.

The full range of being human, the point isn't to wait until someone's struggling but to give people the tools to understand themselves better before they need to.

To learn, to ask, to be curious about their own wellbeing without anyone making a thing of it.

That's what proactive looks like for us, it's not a poster in the breakroom but a platform our people choose to open, in their own time, for whatever they're working through or just want to know more about.

Whoever you are, whatever's on your mind, there's something on JAAQ for you and that's the bit we love.

20/05/2026

Some of our team spent an evening with former world champion Carl Froch in Northampton last week, raising funds for the Tempeo Foundation.

Tempeo does brilliant work across Northamptonshire, they open doors to experiences that build confidence and connection for families, young people and community groups who'd otherwise never get the chance including football matchdays, cricket fixtures, live music, and theatre.

Moments that stay with people long after the night ends.

That's the kind of thing that we love supporting at Betr.
We're already looking forward to another night in October with Liverpool legend Graeme Souness!

Tempeo Foundation → tempeo.co.uk/foundation

18/05/2026

We're hiring Renewable Energy Sales Advisors. Glasgow and Sunderland.

If you're driven by results, want real career progression, and like the idea of selling something that actually matters, let's talk.

Betr Outsourcing has grown from a small team in Glasgow to over 450 people across three sites and a UK-wide home-working network in under two years.

We work with leading brands across energy, travel, and telecoms and we're not slowing down any time soon.

What's on the table with this role:

✅ High-performance sales floors
✅ Full training, no experience required
✅ Genuine career progression

Ready for a new challenge? Apply via https://wearebetr.co.uk/careers

12/05/2026

A few of the Betr Outsourcing team spent three days in Sharm El Sheikh last week, invited by our partners at loveholidays.

As part of their their annual sales conference, the trip wasn't just sunshine and seafront views (though those were a welcome bonus).

The team took part in workshops, resort visits, and proper conversations with the people building one of the UK's biggest holiday brands.

Being in someone's world for a few days does something a quarterly call can't. You see how they work, where their customers go, what they actually care about.

Thanks to Jamie and the loveholidays team for the invitation, the hospitality, and the insights that we're brought back to share with the rest of the team.

08/05/2026

Real investment in our leaders looks like this.

A partnership with Martin Teasdale's Team Leader community, one of the strongest peer networks for operational managers in the country, and Matthew Jarvis on board as our official Leadership Partner, bringing the kind of learning and development that pushes people further than they'd push themselves.

It's already showing too...

Our leaders are walking in more confident, having sharper conversations, and getting more out of the teams around them.

Betr is somewhere you can build a proper career, not just something that's promised at interview.

Come in with the right attitude, and we'll back you with the investment to take it somewhere new.

Head to www.wearebetr.co.uk/careers to learn more