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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

Betr Outsourcing

Betr Outsourcing is a UK-based contact centre specialist delivering high-performance sales and customer experience campaigns for leading brands.

We’re proud to champion UK contact centre talent.

📍 Sunderland | Glasgow

13/10/2026

Huw sent Matt Jarvis a document before he joined Betr Outsourcing as a Leadership Partner... a contact centre career, written up in football terms.

Matt’s reaction: “I kept having to scroll up. I was like, there’s loads here. It was ridiculous.”

He went through the stages himself. Academy. The 21s. Bit-part player in the first team. Then playing week in, week out. Then maybe a star player, maybe a manager.

As a former Premier League athlete, Matt's experiences have already started to shape so many careers across Betr...

08/10/2026

𝗕𝗲𝘁𝗿 𝗿𝗲𝘁𝘂𝗿𝗻𝗶𝗻𝗴 𝗳𝗼𝗿 𝗮𝗻𝗼𝘁𝗵𝗲𝗿 𝘀𝗲𝗮𝘀𝗼𝗻 𝘄𝗶𝘁𝗵 𝗘𝗹𝗹𝗶𝗲 & 𝗝𝗮𝗰𝗸

We're delighted to continue with our sponsorship with Peterlee & Horden Rugby Club by sponsoring both Ellie and Jack for the 2026/27 season!

It's important that we support our people both in their career pursuits but also in what they're working towards outside of Betr. Have a great season guys! 🏉

06/10/2026

When Matt Jarvis was announced as Betr's leadership partner, our advisers did what you'd expect. They started writing down football questions.

Then he told them his story. Seventeen years as a professional, the Premier League, an England cap, and everything underneath that: the injuries, the moves, the seasons that didn't go to plan.

Huw Devonald, who leads Training and Development at Betr, calls it the penny drop moment.

Our teams stopped seeing a footballer and started seeing someone who'd been through the same cycle they were in, just over a longer stretch and under a brighter light. Most of our people are in their first couple of years, Matt had done eighteen of them.

The reaction wasn't awe. It was relief. If that's what a professional athlete goes through, it's probably alright for me to go through it too.

That's what the leadership programme is for.

01/10/2026

Abandoned baskets are one of the largest sources of lost revenue in UK travel. Customers build a full package, reach the payment stage and leave without completing the booking. For most operators that demand is never recovered.

Over the past 12 months, Betr Outsourcing has partnered with loveholidays to change that.

The approach is direct. Abandoned basket data is passed to Betr the same day. Travel-trained advisers contact the customer while purchase intent is still high, re-confirm price and availability in real time, and complete the booking on the call. Where the original package is no longer available, the adviser rebuilds it to the customer's requirements.

The result: £15m in recovered revenue for loveholidays in 12 months, from bookings that had already been lost at checkout.

Jamie Owens, Director of Sales at loveholidays, had previously worked with another BPO and considered those results strong. His assessment of how Betr compares is on slides 5 and 6.

For UK holiday brands evaluating abandoned basket recovery, our team can help.

29/09/2026

💬 Yesterday we held our first roundtable event in London.

Group Strategy & Growth Director Jamie O'Brien and Director of CX James Palmer were joined by leaders from across sectors to discuss how we're collectively approaching complaints, regulation and customer experience. Some fantastically thought-provoking conversations were had as a group.

We were also joined by our Leadership Partner Matt Jarvis who led a session on managing change and pressure at an elite level.

🤝 Huge thank you to everyone who joined us!

📆 We're already planning our next event!

24/09/2026

This Saturday, we're playing football for Glasgow Children's Hospital Charity.

Betr vs Glasgow Villa FC , Saturday 26th September at Petershill Stadium, Glasgow. Doors open 10am, wrapped up by 12:30pm. £10 per adult and kids go free, with every penny going to the charity.

It's a proper family morning too. Cake stalls, raffle and tombola, games to test your skills, and beat the goalie on the park at half time.

Glasgow Children's Hospital Charity does brilliant work making life better for sick children and their families, and we'd love a big crowd behind that cause.

Bring the kids, bring your appetite for cake, and come watch us try to bring home the trophy.

22/09/2026

Leadership development gets talked about a lot, but delivered properly far less.

At Betr, our leaders get regular sessions designed to stretch them, from working through real scenarios with Martin Teasdale and Matt Jarvis to being challenged on the decisions they make on the floor every day.

Because when a team leader gets better, twelve advisors feel the benefit of that, and every customer they speak to after that.

Betr people become better leaders. That's the investment, and it pays off for everyone.

18/09/2026

Yesterday Huw headed down to London for the day to record some leadership content with our official leadership partners Martin Teasdale and Matthew Jarvis 📹

The team talked about their work together supporting and developing our future leaders at Betr 💪

15/09/2026

Our first Executive Roundtable is nearly here, and it's sold out.

This is the start of a new series from Betr Outsourcing, bringing together senior leaders from a different sector each time for open, honest discussion. Around the table, off the record, and unafraid to challenge each other's thinking.

First up: energy.

We'll be joined by leaders from across the UK energy industry, including some of the biggest providers in the country.

Our guest speaker is Matt Jarvis, former England and West Ham winger, who'll be sharing lessons from a career in top-flight football and what it takes to manage change at an elite level.

More sectors to follow, keep an eye out for our next event.

08/09/2026

One of our travel industry clients invited us to spend an evening at the Visit Dubai event at The Botanist in Newcastle, meeting some of the biggest partners in the industry.

Henna stations, oud spray making, food, drinks, and several chances to win a holiday to Dubai. The team came home with precisely zero holidays between them, but made the most of everything else on offer.

Underneath the fun, nights like this genuinely make a difference for our teams. The team got to hear directly from the top travel brands about their products and what they offer customers. When you're the voice on the phone helping someone book a trip, knowing the destination and the products first-hand is the difference between reading a description and actually recommending something.

Better product knowledge, better conversations, better outcomes.

Thanks to Visit Dubai for having us.

Address

198 West George Street
Glasgow
G22NR

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

http://www.wearebetr.co.uk/

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