22/08/2026
Terms and Conditions
Introduction
TT Sofas (the “Website”) is owned and operated by, or on behalf of, TT Sofas (“TT Sofas,” “we,” or “us”). Through this Website, we provide users with access to a free online used item marketplace, along with related services (collectively, the “Services”).
Contacting Us
Email: [email protected]
Acceptance of Terms
By using our Website, you agree to comply with and be bound by these terms and conditions, along with our Privacy Policy and any other referenced documents (collectively, the “Terms”). If you do not agree to these Terms, you must refrain from using the Website.
By creating an account, you confirm that you are over 18 years old, reside in the United Kingdom, and that all details you provide are true, accurate, and current. If you submit information regarding an item you do not own or on behalf of another person, you confirm that you have all necessary permissions to do so in accordance with these Terms.
Changes to Terms
We reserve the right to amend these Terms at any time. Amended Terms will be posted on the Website and will take effect immediately upon posting. If we make material changes, we will notify you at the email address you provided. You should regularly check this page for updates.
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Using Our Marketplace
How It Works
To sell items on TT Sofas, sellers must complete a short form, select the appropriate category, and upload high-quality, original photographs of the item. Images sourced online or of similar items are prohibited. The description and images must accurately reflect the item’s quality, appearance, and any faults or defects.
Sellers may enhance their listings’ visibility using paid services such asBoosts.
Fees & Buyer Protection
• For Sellers:A 20% commission is deducted from the seller’s payout at the point of sale. Attempting to circumvent fees (e.g., by arranging off-platform sales) is prohibited and may result in account action (seeTermination of Services) and loss of Buyer Protection for the relevant transaction.
• For Buyers:Buyers pay the advertised cost of the itemplus our standard delivery fee. No additional TT Sofas platform fees apply.
• Buyer Protection & On-Platform Checkout:For security, all transactions must be completed using the“Buy Now”button on the Website. Funds are held in escrow and covered by TT Sofa’s Buyer Protection (seeSales and ResponsibilitiesandDispute Resolution). Transactions conducted outside the platform are at your own risk and are not eligible for TT Sofa’s Buyer Protection.
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Seller Delivery Contribution
Definition
Sellers may, at their sole discretion, elect to contribute a specified amount toward the Buyer’s delivery fee at the time of listing (the “Seller Delivery Contribution”).
The Seller Delivery Contribution:
• Is not a reduction of the item’s Sale Price;
• Does not alter the contractual sale price agreed between Buyer and Seller;
• Is a contribution solely toward delivery costs arranged through TT Sofa’s logistics partners.
For the avoidance of doubt:
Sale Price → Commission deducted → Seller Delivery Contribution deducted → Remaining balance = Seller Payout
The Seller Delivery Contribution is deducted from the Seller’s payout after commission has been applied to the Sale Price.
Effect on Buyer Delivery Fee
Where a Seller Delivery Contribution is applied:
• The Buyer’s payable delivery fee is reduced by the amount of the Seller Delivery Contribution.
• The reduced delivery fee becomes the Buyer’s final delivery charge at checkout.
• This does not change or reduce the Sale Price of the item.
The Seller Delivery Contribution is applied automatically at the point of checkout and forms part of the final confirmed transaction structure.
Finality and Irrevocability
Once:
• 1. A Buyer completes checkout with a Seller Delivery Contribution applied; and
• 2. The Seller confirms the sale;
the Seller Delivery Contribution becomes:
• Final;
• Irrevocable;
• Non-amendable; and
• Not subject to renegotiation, refund, reversal, or adjustment.
Sellers may not withdraw, amend, or reclaim a Seller Delivery Contribution after a transaction has been completed.
Disputes and Refunds
The Seller Delivery Contribution:
• Is strictly a logistics cost contribution;
• Is not part of the Sale Price;
• Is not treated as item consideration;
• Cannot be refunded, clawed back, or adjusted as part of any dispute resolution outcome.
In the event of:
• A description-related dispute;
• A return following material misdescription;
• A cancellation (where permitted);
• A partial refund determination;
the Seller Delivery Contribution shall remain applied to delivery costs and shall not be recoverable by the Seller.
Delivery and logistics fees (including any Seller Delivery Contribution) remain non-refundable except where required by law or where the logistics provider accepts liability.
Platform Discretion
TT Sofas reserves the right to:
• Display listings where Sellers contribute toward delivery as enhanced or highlighted listings;
• Modify how such contributions are presented to Buyers;
• Remove or suspend misuse of delivery contributions intended to manipulate pricing or platform ranking.
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Sales and Responsibilities
Payment Authorisation & Capture
When a buyer places an order on TT Sofas, their payment method will be verified and pre-authorised to secure the transaction.
No funds are captured/charged at this stage.
Payment will only be captured once the seller has confirmed the sale within the specified confirmation period.
Following capture, funds are held securely by TT Sofas and are only released to the seller after successful delivery and completion of the buyer inspection period, in accordance with these Terms.
If the seller does not confirm the sale within the required timeframe, the pre-authorisation will be cancelled after 48 hours and no payment will be taken.
How Sellers Are Paid
Sellers are paid once the item has reached the delivery address, and the buyer has up to48 hoursto dispute the sale if the item arrives in a condition different from how it was advertised. Payments are held in escrow by TT Sofas and will be released after the 48-hour dispute window has passed, or sooner if TT Sofas receives confirmation from the buyer that they are satisfied with the item. SeeDispute Resolutionfor details.
Collection and Delivery Timeframes
Once an item has been collected from the seller, it will be transported through our logistics partner’s network before final delivery to the buyer.
Delivery timeframes are indicative only and may vary depending on location, routing, and operational factors. In most cases:
• Minimum delivery timeframe: approximately 7 days from collection
• Maximum delivery timeframe: up to 14 days from collection
These timeframes are not guaranteed. TT Sofas does not operate or control the logistics network and cannot be held responsible for delays that occur after collection, provided reasonable care has been taken in arranging transport.
Sellers acknowledge that payment is dependent on successful delivery to the buyer and the expiry of the 48-hour post-delivery dispute window. Delays in delivery will therefore delay seller payout accordingly, and do not constitute grounds for early release of funds.
Delays caused by factors outside TT Sofa’s control, including but not limited to routing constraints, weather conditions, vehicle availability, or regional capacity, do not constitute a breach of contract.
Buyers will be contacted directly by the delivery partner to arrange a delivery date once the item is ready for final delivery.
Seller Cancelling After Confirming a Sale
Once sellers submit their payout details and collection address, they are legally bound by the sale. If a seller cancels the sale after submitting this information, we reserve the right to charge £129 cancellation fee, payable within 7 days. Failure to pay within the specified timeframe may result in further legal action.
When you sell your item through our marketplace, the contract for the sale is between you and the buyer (the “Buyer”). TT Sofas doesnotpurchase items, acquire ownership, or assume risk associated with items listed on the Website.
Relisting After an Unconfirmed Sale
If a seller does not confirm a sale and the transaction expires, TT Sofas will contact the original buyer to determine whether they wish to proceed with the purchase at the originally listed price. The seller must honour the original price if the buyer confirms their intent to proceed.
If the buyer declines or does not respond, the seller may relist or reactivate the item. However, the seller is not permitted to increase the price on any relisting unless the original buyer has declined to purchase at the originally listed price.
Listings in breach of this clause will be removed, and sales attempted in violation will be cancelled. Repeated breaches may result in suspension or termination of the seller’s account.
Missed Collection Fees
A missed collection fee of£129applies if the seller or buyer is not present at the agreed location/time, or access to the item is not provided.
• For sellers:If the seller rebooks, the £129 missed collection fee will be deducted from their payout. If insufficient funds remain, the seller must settle the fee before rebooking.
• For buyers:If the buyer does not agree to rebook, no refund will be provided. If the buyer rebooks, the£129 fee plus any overnight handling feemust be paid in full before rebooking is confirmed. The overnight handling fee will be confirmed once obtained from the logistics partner.
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Cancellation and Refunds
No Right to Cancel for Change of Mind: TT Sofas operates as a consumer-to-consumer marketplace.Statutory consumer cancellation rights do not apply to consumer-to-consumer transactions.Buyers do not have a right to cancel an order once placed due to change of mind, personal preference, or failure to check item suitability, measurements, or access requirements prior to purchase.
Condition and Legal Position:Items purchased from private sellers are not required to be fault-free. The following provisions of theConsumer Rights Act 2015do not apply: Section 9 (Goods to be of satisfactory quality) and Section 10 (Goods fit for a particular purpose). However, if an item ismaterially misdescribedor does not match the listing, the buyer may request a refund or compensation in accordance with TT Sofa’s Dispute Resolution process.
Order Cancellations:Orders may only be cancelled prior to seller confirmation. Once a seller has confirmed the sale, the transaction becomes binding. If a cancellation is permitted after confirmation (at TT Sofa’s sole discretion), a fixed fee of£129will apply and will be deducted from any refund issued.Once an item has been collected, shipped, or is out for delivery, cancellations are no longer possible under any circumstances.
Delivery/Collection Fees:Delivery and collection services are performed by third-party providers.All delivery and logistics fees are non-refundable, including in cases of cancellation, return, or dispute, except where required by law or where the logistics provider accepts liability.
Measurements
◦ Sellers are responsible for providing accurate measurements of their items at the time of listing.
◦ Measurements are provided for guidance purposes only and may vary slightly due to the nature of manual measuring.
◦ A variance of up to five centimetres (5cm) in any dimension shall be deemed within acceptable tolerance.
◦ Where an item’s actual measurements differ by more than five centimetres (5cm) from those stated in the listing, the item shall be considered inaccurately described.
◦ In such cases, the Buyer may be eligible to raise a dispute under TT Sofa’s Dispute Resolution Policy, and the Seller may be held liable for any resulting refund or return costs.
◦ TT Sofas shall not be held responsible for any loss, inconvenience, or costs arising from measurement discrepancies within the permitted 5cm tolerance.
Colour Representation
◦ Colours shown in listings are provided for guidance only and may appear differently due to lighting, device screens, or photography conditions.
◦ Minor variations in shade or tone — particularly between greys, blues, and similar blended colours (e.g., “grey-blue” or “navy-grey”) — are considered within acceptable tolerance and are not covered under TT Sofa’s dispute or refund policies.
◦ Only cases where the item received is of a completely different colour palette (for example, an item listed as black but received in yellow) may be deemed inaccurately described and eligible for review under TT Sofa’s Dispute Resolution Policy.
• Fit and Access
◦ TT Sofas does not cover items that do not fit through doorways, hallways, staircases, or within the intended space if the measurements provided on the listing were accurate.
◦ Buyers are responsible for checking access routes and available space before completing a purchase.
◦ Please refer to our 5cm measurement allowance as set out above — any variance within this range is considered acceptable and does not qualify for dispute.
• Listing Policy
▫ Any listing that uses branded or copyrighted images without proper authorisation will be removed.
▫ Listings promoting new items, offering shipping services as part of a business, having multiple active listings, or not being of a preloved/second-hand nature may be removed.
▫ Accounts found in violation of these policies may be suspended or permanently banned.
• Boosts Policy
▫ Boost purchases arenon-refundable, regardless of the outcome of the listing or changes made to the item.
▫ Boosts are applied immediately upon purchase and cannot be paused or transferred to another listing.
▫ It is the seller’s responsibility to ensure the accuracy and compliance of the listing before purchasing a Boost.
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• Dispute Resolution
• Buyers must notify TT Sofas of any issue relating to the condition, quality, or description of an item within 48 hours of confirmed delivery or collection by submitting the official “Raise a Dispute” form available via [email protected]
• Submission via this official form is required in order for TT Sofa’s internal dispute resolution service to apply. This is the only authorised method for formally initiating a dispute on the TT Sofas platform.
• Disputes raised via email, messaging, social media, or any other communication channel will not be treated as formally submitted. Buyers contacting TT Sofas through alternative methods will be directed to complete the official dispute form within the 48-hour timeframe. Failure to submit the dispute using the official form within 48 hours of confirmed delivery or collection may result in TT Sofa’s internal dispute process being unavailable and funds being released to the Seller.
• Upon valid submission of the official dispute form, TT Sofas will acknowledge receipt and notify the Seller. Funds relating to the order may be placed on hold pending review.
• The Buyer must provide all requested evidence within the dispute form. The Seller will have 48 hours from notification to respond.
• TT Sofas will assess all relevant evidence fairly and reasonably, including (but not limited to) in-platform communications, listing details, photographs, and any additional information deemed necessary, and will make a determination in accordance with applicable UK consumer law.
• Nothing in this section limits or excludes any statutory rights a consumer may have under UK law.
Returns Following Material Misdescription
Where TT Sofas determines that an item has been materially misdescribed, inaccurately represented, or intentionally misrepresented by the seller, and the buyer requests a return,the seller will be at our discretion responsible for the £129 return collection fee.
This fee must be paid in fullbefore the return is arranged.
If the sellerrefuses or fails to paythe required return collection feewithin a reasonable timeframe after being notified, the seller acknowledges and agrees that:
• Theyforfeit any right to paymentfor the sale; and
• Following reasonable notice, TT Sofas reserves the right to remove, store, or dispose of the item in a responsible and lawful manner,including where the item is deemed abandoned, without further liability to the seller
TT Sofa’s involvement in the dispute resolution processdoes not constitute an assumption of liability or responsibilityfor the underlying transaction or its outcome.
Off-Platform Activity
Off-platform transactions or communications may result in Buyer Protection being declined or a dispute being closed without action.
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In-Platform Messaging
TT Sofas provides an in-platform messaging tool to help buyers and sellers discuss listings and progress transactions safely. All pre- and post-purchase communications must take place within this tool.
a. No exchange of personal contact details (“Prohibited Exchange”):You must not share or request any direct contact or payment details in messages, including (without limitation): phone numbers (including WhatsApp/Telegram/Signal), email addresses (including “+tag” variations), home or business addresses, social media handles, external chat IDs, QR codes, links to external checkout or payment pages (e.g., bank transfer, PayPal.me), or any information intended to move the transaction off the platform including cash on collection or delivery.
b. No off-platform transactions or circumvention:Completing, encouraging, or attempting to complete a transaction outside TT Sofas, or attempting to avoid TT Sofas fees or processes, is prohibited. Transactions conducted off-platform are not eligible for TT Sofa’s Buyer Protection and may result in account action (seeTermination of Services).
c. Automated safety screening & temporary blocks:To keep the community safe, TT Sofas uses automated and manual moderation to detect Prohibited Exchange, scams, and other policy breaches. If a conversation is flagged, affected messages may be hidden or blocked, and your ability to send further messages may be temporarily disabled pending manual review. If you believe a block was made in error, contact [email protected]
d. Content standards:Messages must not contain: abusive or harassing language; incitement of violence or hate; illegal, dangerous or fraudulent content; malware or phishing; adult content; spam/bulk solicitations; or promotions unrelated to a genuine interest in a listing.
Anti-Discrimination & Hate Speech Policy
TT Sofas operates azero-tolerance policytoward hate speech, racism, discrimination, or harassment of any kind. Users must not post, transmit, or otherwise communicate any content that is abusive, threatening, or discriminatory on the basis of race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other protected characteristic. Any message, listing, or other content containing such material will be removed immediately, and the user’s account may bepermanently suspendedwithout notice. TT Sofas reserves the right to cooperate with law-enforcement authorities where discriminatory or hate-based conduct is reported or detected.
e. Addresses and logistics:Delivery/collection details (including addresses and phone numbers) must be provided only through TT Sofa’s checkout and booking flows—not through messages. Sharing such details in chat is a Prohibited Exchange.
b. Use of messages in disputes:Message content may be reviewed and relied upon by TT Sofas when facilitating disputes (seeDispute Resolution). Keep communications accurate, respectful, and on-platform.
c. Privacy and data:Messages are processed and retained as described in our Privacy Policy to operate, secure, moderate, and improve the Services, and to comply with legal obligations. Do not share any third-party personal data unless you have a lawful basis to do so.
d. Availability and no guarantee:Messaging may be unavailable from time to time due to maintenance, technical issues, or moderation actions. TT Sofas does not guarantee delivery or receipt of any message.
e. Enforcement and consequences:Breaches of this Messaging section (or repeated attempts to circumvent it) may result in: warning notices, message blocking, rate-limits, removal of listings, suspension of messaging, temporary or permanent account suspension, and, where fraud is suspected, withholding of payouts to the extent permitted by law and these Terms. We may also close disputes where off-platform activity has occurred.
f. Appeals:If your messaging access is disabled following a moderation action, you may appeal by contacting [email protected] We will review and, where appropriate, reinstate access.
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Data Protection and Privacy
TT Sofas is committed to protecting your personal data in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018. For more details, please refer to our Privacy Policy.
Delivery and Liability
Responsibility for items during delivery lies with the designated logistics provider. TT Sofas works with third-party delivery partners who operate independently of our platform. While we coordinate delivery on behalf of buyers and sellers, we do not own or directly manage the logistics companies used.
TT Sofas is not responsible for any damage, delay, loss, or failure caused by these third-party logistics providers. We will support buyers and sellers in raising and progressing claims with the relevant provider, but outcomes are subject to the provider’s terms, timelines, and decisions. Our role is facilitative and does not imply liability or a guarantee of resolution.
Users should ensure items are appropriately packaged and accessible for collection and delivery to help minimise delivery-related risks.
Buyers are required to accept delivery of items in accordance with the agreed delivery arrangement. Refusing delivery without valid cause is not in line with TT Sofa’s transaction process.
If a Buyer refuses delivery of an item (including at the point of delivery or by failing to accept the item when the delivery attempt is made), the following will apply:
• The transaction will be treated as a cancellation initiated by the Buyer after dispatch;
• A fixed refusal fee of £75 will be applied;
• This fee will be deducted from any refund due to the Buyer;
• Delivery and logistics fees remain non-refundable.
A refusal of delivery does not constitute a valid dispute or cancellation right.
If the Buyer believes the item is materially misdescribed, they must accept delivery and raise a dispute within the 48-hour post-delivery window in accordance with these Terms. Failure to follow this process may result in the dispute being declined.
Prohibited Activities
▫ Use the Services for unlawful purposes, fraud, money laundering, or to harm others;
▫ Infringe third-party intellectual property or privacy rights;
▫ Interfere with or disrupt the Website, attempt to bypass security, or deploy automated scraping/spam;
▫ Create multiple accounts to evade restrictions, fees, or enforcement actions;
▫ Post misleading, inaccurate, or deceptive content.
▪ Engage in, promote, or incite racism, hate speech, discrimination, or harassment toward any user or group.
Termination of Services
We reserve the right to terminate or suspend a user’s account and access to the platform if there is evidence of policy violations, fraudulent activities, or abuse of the service, including but not limited to: off-platform transactions, fee circumvention, repeated Messaging violations, or attempts to compromise platform security. We may withhold payouts where fraud or a breach of these Terms is reasonably suspected, to the extent permitted by law.
Force Majeure
TT Sofas is not liable for failure to fulfil obligations due to circumstances beyond our control, including but not limited to natural disasters, strikes, or governmental actions.
Limitation of Liability
Direct Claims Only:TT Sofa’s liability is limited to the amount paid for services directly related to the specific claim raised by the user. “Directly related to the claim” refers to fees paid for the specific service that is subject to the dispute, excluding any unrelated transactions or general platform use.
No Indirect or Consequential Damages: TT Sofas shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of revenue, profit, or data, arising from the use of the Website or Services.
Statutory Obligations:Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable laws.
Third-Party Liabilities: TT Sofas is not responsible for the actions or inactions of third-party service providers, including logistics or payment processing partners, unless explicitly stated otherwise in these Terms.
User Responsibility:Users are responsible for ensuring their compliance with applicable laws, ensuring the accuracy of their listings, and the suitability of items for their intended purpose. TT Sofas provides the platform and services “as is” without any warranties, except those explicitly stated in these Terms.
Amendments to Services
We reserve the right to modify or discontinue Services with reasonable notice. If any changes involve an increase in fees, we will provide at least 30 days’ notice prior to implementation. Continued use of the Website following such changes constitutes acceptance of the revised terms.
Children’s Use
The Website and Services are not intended for use by individuals under the age of 18. By using the platform, you confirm that you meet this age requirement.
Governing Law
These Terms are governed by the laws ofEngland and Wales. Any disputes will be subject to thenon-exclusive jurisdictionof the English courts.
