Insight6 Scotland

Insight6 Scotland Insight6 are the UK’s leading customer feedback organisation. We specialise in driving great service to improve commercial return for our partners.

Did you know that a recent survey found that 86% of customers will pay more for a better customer experience? Did you know that by 2020, customer experience will overtake price and product as the key brand differentiator? I'm Stuart Shepherd, owner and director of insight6 Scotland. insight6 are the UK's leading customer service solutions provider. We have worked with thousands of businesses acros

s the UK and Australia to help them understand their customer journey and more importantly support in implementing improvements. We deliver tailored bespoke customer service packages which include mystery shopping of all aspects of your business, exit surveys, focus groups, customer service training, employee engagement surveys and much more. We have a dedicated team of Regional Director right here in Scotland who will be with you on your journey to customer excellence meaning that your will have the support to make positive change from your feedback. If you always do, what you've always done, you'll always get what you've always got. Call us today to arrange an appointment and let's work together to drive great service.

09/08/2021

Do you have.....

An eye for detail?
A passion for great customer service? The ability to write detailed reports?
And flexibility to travel to assignments?

If the answer is yes, you may be the ideal candidate for video mystery shopping.

Insight6 are Scotland's premium mystery shopping company focusing on the house building, automotive and professional services sector.

Due to continuing growth with some of Scotland's biggest companies we are looking to recruit new video mystery shoppers to boost the numbers within our team.

This is a self employed role and assignments are allocated centrally from our scheduling team.

Full training will be given and we offer a loan to buy scheme on your covert camera to get you started.

Our current shoppers are earning up to £1000 per month working hours that suit their lifestyle.

We offer the best reports in the industry so are only looking for people who are thorough, organised, professional and can work to tight deadlines.

If this is you then please get in touch. We have assignments live now!

It’s been a difficult time for everyone as we have all been affected in differing and challenging ways by COVID 19.One (...
04/06/2020

It’s been a difficult time for everyone as we have all been affected in differing and challenging ways by COVID 19.

One (of many!) sectors that was forced to close it's doors and is now proving difficult to plan the exit from lockdown from is education – from nurseries right through to colleges and universities.

We are doing some research into how well colleges and universities are supporting their students, and would love to hear your experience.

Whether you are due to commence first year this autumn, or finishing your final year, I’d love to invite you to take two minutes to share your experiences by clicking this link:

https://surveysystem.insight6.com/app/survey?instancekey=4B18A95D99AE11EAADE3F23C91C1E19E

27/05/2020

We are delighted to share a new tool that we have developed for the business owners and leaders to ensure they are providing the safe and supportive environments their employees need - whether they are back in the workplace, working from home or currently furloughed.

We’d love to share more with anyone interested in creating great places to work.

I think everyone will be feeling overwhelmed and anxious at the moment... as a mum of toddlers I know how hard it is to ...
24/03/2020

I think everyone will be feeling overwhelmed and anxious at the moment... as a mum of toddlers I know how hard it is to find time, but if you can sneak 5 minutes this is worth a read

A framework for getting yourself out of survival mode.

23/03/2020

I’ve come up with the perfect solution for attempting to work from home with my 3 yr old twins...

Lots and lots of us are feeling anxious at the moment - whether as a business owner or an employee. This article is wort...
18/03/2020

Lots and lots of us are feeling anxious at the moment - whether as a business owner or an employee. This article is worth a read - it helped me 💓

Welcome to”Dear Guy,” TED’s advice column from NYC psychologist Guy Winch. This week, he writes about how to manage fears and worries about coronavirus.

As the current situation develops, it is clear that there is unlikely to be any business not seriously impacted.While ma...
13/03/2020

As the current situation develops, it is clear that there is unlikely to be any business not seriously impacted.

While many businesses and services will not be able to do this, for those organisations that can, this article might be useful for thinking about managing new remote working solutions.

Five steps to prepare for a potential disruption.

How long does it take for the calm and relaxation of your weekend to disappear on a Monday morning when faced with a lon...
09/03/2020

How long does it take for the calm and relaxation of your weekend to disappear on a Monday morning when faced with a long to do list or a tricky project?

When a mental block hits - what do you do? Research conducted by the Royal Academy of Dramatic Art Business has found that rather than chaining yourself to your desk, and immersing yourself in the problem, taking a micro break may well be the best option.

RADA Business's "Thinking on Your Feet Report" found that by finding ways to relax, employees are able to think faster, feel more confident and communicate better.

So the next time procrastination makes an appearance - try taking a break...

06/03/2020

A couple of weeks ago I stopped off at for a quick cuppa in between appointments. A business I have followed for a while but never managed to make it into...

A gorgeous place in Gifford, East Lothian that just manages to get it right from start to finish, with real care for the details. As I arrived I was greeted like an old friend and given a glass of (cucumber - extra detail!!) water to sip while I chose.

I had a chat with one half of the owner team (such a lovely and genuinely warm person) as I was paying who told me how their background was in Michelin star venues and they try to bring the same level of care and service to what they do here. From knowing every product they stock’s provenance and story, to the time and care they put into creating each of their incredible dishes - I couldn’t resist leaving without some of their incredible patisserie (3 days to make!!)

This is a business really getting it right; and so worth a trip to experience yourself @ Lewis & Clarke Artisan Kitchen

Just like your other half, you should be showing your team and customers how much they mean all year round - not just on...
14/02/2020

Just like your other half, you should be showing your team and customers how much they mean all year round - not just on Valentines!

But why not use today as an excuse to surprise and delight someone in or out of your business!

This made me giggle on my travels today...
12/02/2020

This made me giggle on my travels today...

Address

Kilmarnock

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday 9am - 5pm

Telephone

+447532699011

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