Proactive Approach

Proactive Approach Sole trader
Telesales Solutions - Anything Telesales. I have experience with B2B and B2C sales.

My name is Lisa, and I am a passionate, energetic, and hardworking sales professional with over 25 years of experience in Telesales, New Business, Field Sales, and team creation and management, along with Coaching and Training. I have sold products, services and software and have experience in a variety of industries, including banking, engineering, law and the UK's leading breakdown service. I’m

passionate about supporting and helping small/medium businesses grow and thrive. Based in the West Midlands, I do a lot of work remotely; however, I am open to on-site projects for local companies. I handle the work myself and do not employ third parties, so you can expect a personal service.

Do you have leads sitting in your CRM untouched? 👀Maybe you have:📌 Old enquiries📌 Lapsed customers📌 Leads that have neve...
02/09/2026

Do you have leads sitting in your CRM untouched? 👀

Maybe you have:

📌 Old enquiries
📌 Lapsed customers
📌 Leads that have never been called
📌 Quotes that were never followed up
📌 Prospects that have simply gone quiet

I can help.

You don’t necessarily need to employ another salesperson.

I often work directly from my clients’ CRM systems, which I actually prefer. It gives the business complete visibility of what I’m doing.

I can:

✔️ Work through your existing leads
✔️ Data cleanse and update your CRM
✔️ Make outbound calls
✔️ Record detailed conversation notes
✔️ Follow up old enquiries and quotes
✔️ Re-engage lapsed customers
✔️ Book appointments, visits and demos
✔️ Help generate new sales opportunities

It’s about making sure the leads and opportunities you already have aren’t being left untouched.

If you have a CRM full of potential but simply don’t have the time or resource to work through it, let’s have a chat.

📞 Lisa Holmes
📧 [email protected]
📱 07397 534 228

🌐 Proactive Approach

Telesales Tip 📞Stop asking, “Is now a good time?”I know this permission-based approach is often recommended in sales tra...
26/08/2026

Telesales Tip 📞

Stop asking, “Is now a good time?”

I know this permission-based approach is often recommended in sales training, but honestly, it has never worked particularly well for me.

Why?

Because you’re giving someone the opportunity to say “No” before you’ve even had the chance to explain why you’re calling or what’s in it for them.

Instead, I prefer to:
✔️ Have a clear reason for the call
✔️ Get to the point quickly
✔️ Explain why I’m calling
✔️ Ask good, open questions
✔️ Give the prospect a reason to engage

https://lisabholmes.wixsite.com/proactive-approach

Over the past four years of running my own telesales business, I've had the pleasure of working with some incredible bus...
19/08/2026

Over the past four years of running my own telesales business, I've had the pleasure of working with some incredible businesses across a range of industries.

I've learnt so much along the way, but the biggest reward has been helping businesses generate new opportunities, increase sales, and grow. That's what motivates me every day.

Receiving feedback like this makes all the hard work worthwhile. 😊

Testimonials like this remind me why I love what I do.

If you're looking for experienced freelance telesales support to help grow your business, I'd love to have a chat.

📞 Lisa Holmes
07397 534 228
✉️ [email protected]

🌐 https://lisabholmes.wixsite.com/proactive-approach

😊 Smile As You DialOne of the oldest telesales techniques is still one of the best.Before AI, predictive dialers, and au...
12/08/2026

😊 Smile As You Dial

One of the oldest telesales techniques is still one of the best.

Before AI, predictive dialers, and automation, every salesperson learned one simple rule:

Smile as you dial.

Why? Because people can hear a smile. It makes your voice sound warmer, more confident, and more engaging—even over the phone.

The best salespeople know that great conversations aren't just about the script; they're about the energy you bring.

Technology has changed the way we sell, but the fundamentals haven't.

Smile. Dial. Connect.

Sometimes, the simplest advice is the most powerful.

https://lisabholmes.wixsite.com/proactive-approach

I hope you're all enjoying the summer! ☀️I'm currently fully booked with telesales work for the next few weeks, which I'...
05/08/2026

I hope you're all enjoying the summer! ☀️

I'm currently fully booked with telesales work for the next few weeks, which I'm incredibly grateful for.

I'll have availability to take on new clients from 7th September.

If you're thinking about outsourcing your telesales, I have a limited number of spaces available to book a chat before then, so feel free to get in touch.

I'd love to hear from you!

Lisa Holmes 07397 534 228
[email protected]

https://lisabholmes.wixsite.com/proactive-approach

Success rarely comes from staying comfortable.As a telesales specialist, I've learned that some of the biggest opportuni...
22/07/2026

Success rarely comes from staying comfortable.

As a telesales specialist, I've learned that some of the biggest opportunities begin with a simple question. Yet so many people hold back because they're afraid of hearing "no," making a mistake, or stepping outside what feels safe.

The truth is, assumptions can cost you more than rejection ever will.

Don't assume a prospect isn't interested.
Don't assume someone won't take your call.
Don't assume you're not ready for the next challenge.

Ask the question.

The people who grow the fastest are usually the ones willing to put themselves out there, have conversations, take risks, and embrace uncertainty. Every call, every conversation, and every opportunity starts with the courage to reach out.

Your comfort zone may feel safe, but nothing new grows there.

The next sale, partnership, opportunity, or breakthrough could be waiting on the other side of a question you've been hesitant to ask.

Be curious.
Be brave.
Start the conversation.

Because you'll never know what's possible if you never ask.

📞 Experienced Freelance Telesales Specialist | B2B & B2C SalesOver the years, I have built extensive experience deliveri...
15/07/2026

📞 Experienced Freelance Telesales Specialist | B2B & B2C Sales

Over the years, I have built extensive experience delivering successful telesales campaigns across both B2B and B2C markets. Working as a freelance telesales specialist has allowed me to support businesses of all sizes, from start-ups looking to generate their first customers to established organisations seeking to expand their market reach.

My experience includes lead generation, appointment setting, customer acquisition, account development, market research, and relationship building. I pride myself on quickly understanding different products and services, engaging decision-makers, and creating meaningful conversations that deliver results.

Examples of industries and products I've worked with include:

✅ Banking and financial services
✅ Breakdown cover and roadside assistance
✅ Marketing services and digital solutions
✅ Engineering consumables and industrial supplies
✅ Gift cards and employee reward programmes
✅ NHS and healthcare services
✅ Recruitment and talent acquisition services
✅ Market research projects
✅ Start-up businesses and business growth initiatives
✅ Software and technology solutions

Whether I'm speaking with business owners, senior decision-makers, procurement teams, or consumers, I focus on building trust, identifying needs, and delivering value through every interaction.

If you're looking for professional telesales support to generate leads, book appointments, conduct market research, or drive sales growth, I'd be happy to discuss how I can help.

📞 Need more sales without hiring a full-time team?As a Freelance Telesales Specialist, I help businesses connect with po...
08/07/2026

📞 Need more sales without hiring a full-time team?

As a Freelance Telesales Specialist, I help businesses connect with potential customers, generate qualified leads, and increase sales through professional outbound calling.

✅ Lead Generation
✅ Appointment Setting
✅ Customer Follow-Ups
✅ Sales Calls
✅ CRM Updates & Reporting

Whether you're a startup looking to build your client base or an established business wanting to boost revenue, I can provide flexible telesales support tailored to your goals.

Let's turn conversations into customers.

📩 Send me a message to discuss how I can help grow your business.

One bad day doesn't define you.And one missed sale certainly doesn't define your career.In telesales, rejection is part ...
01/07/2026

One bad day doesn't define you.

And one missed sale certainly doesn't define your career.

In telesales, rejection is part of the journey. Some days, every conversation flows naturally, prospects are engaged, and deals close with ease. Other days, it feels like every call goes to voicemail, every prospect says "not interested," and nothing seems to go your way.

The difference between successful sales professionals and everyone else isn't that they avoid bad days—it's that they don't let bad days define them.

Every "no" teaches something.

Every objection sharpens your skills.

Every difficult day builds resilience.

Remember, prospects aren't rejecting you personally. They're making decisions based on their own priorities, timing, and circumstances.

The most important call you'll ever make might be the one right after a rejection.

Stay consistent.

Stay professional.

Stay focused on the process.

Because sales success isn't measured by a single call or a single day—it's measured by showing up, learning, improving, and continuing when others would quit.

Tomorrow is another opportunity. Pick up the phone and keep going.


https://lisabholmes.wixsite.com/proactive-approach

One of the most common questions I get around telesales is:“What should my call targets actually look like?”And the hone...
24/06/2026

One of the most common questions I get around telesales is:

“What should my call targets actually look like?”

And the honest answer is — it depends.

But there are some solid benchmarks you can work from.

If you’re cold calling, using VoIP, and struggling to get people on the phone, a good baseline is around 20 dials per hour.

That might sound high to some, but when contact rates are low, volume matters. You’re playing a numbers game just to create enough conversations to work with.

However — and this is where people get it wrong — more dials isn’t always better.

If your contact rate is strong (good data, direct dials, warm leads, or solid targeting), your dial numbers should actually come down.
Because now your time is better spent:

• Having quality conversations
• Qualifying properly
• Moving opportunities forward

So instead of obsessing over one fixed target, think in terms of balance:

📞 Low contact rate → increase dials (20/hour is a solid benchmark)
📞 High contact rate → reduce dials and focus on conversation quality (10 +/hour is often a good benchmark)
📞 Always measure conversations — not just call volume

At the end of the day, activity matters — but meaningful activity is what drives results.

If your team is hitting dial targets but not generating outcomes, it’s probably not a volume problem.

It’s a conversation problem.

Curious where others set their benchmarks right now — are you tracking dials, conversations, or conversions most closely?



https://lisabholmes.wixsite.com/proactive-approach

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