Proactive Approach

Proactive Approach Sole trader
Telesales Solutions - Anything Telesales. I have experience with B2B and B2C sales.

My name is Lisa, and I am a passionate, energetic, and hardworking sales professional with over 25 years of experience in Telesales, New Business, Field Sales, and team creation and management, along with Coaching and Training. I have sold products, services and software and have experience in a variety of industries, including banking, engineering, law and the UK's leading breakdown service. I’m

passionate about supporting and helping small/medium businesses grow and thrive. Based in the West Midlands, I do a lot of work remotely; however, I am open to on-site projects for local companies. I handle the work myself and do not employ third parties, so you can expect a personal service.

The first few seconds of a sales call matter more than most people realise.Before you pitch.Before you explain.Before yo...
17/06/2026

The first few seconds of a sales call matter more than most people realise.

Before you pitch.
Before you explain.
Before you even ask a question…

The prospect has already decided:
👉 Do I trust this person?
👉 Do I want to stay on this call?
👉 Is this worth my time?

Tone, energy, confidence, pace — they all shape that first impression instantly.

As a freelance telesales specialist, I’ve learned that the opening isn’t about sounding “salesy.”

It’s about sounding human, professional, and genuinely interested.
A strong opener can turn resistance into conversation.
A weak one can end the call before it even starts.
People buy from people they feel comfortable speaking to.

First impressions don’t just matter in telesales — they ARE telesales.

Lisa Holmes

https://lisabholmes.wixsite.com/proactive-approach

Most businesses don’t have a sales problem.They have a pipeline problem.As a freelance sales specialist, one thing I see...
10/06/2026

Most businesses don’t have a sales problem.

They have a pipeline problem.

As a freelance sales specialist, one thing I see over and over again is businesses relying too heavily on referrals or “hope marketing.” That works… until it doesn’t.

A healthy sales pipeline gives you:
✔️ Consistent opportunities
✔️ Better forecasting
✔️ Less stress around revenue
✔️ More control over business growth

Without a pipeline, sales become reactive.

With a pipeline, sales become predictable.

The strongest businesses aren’t necessarily the loudest — they’re the ones consistently nurturing leads, following up, and moving prospects through a clear process.

Sales is not luck.

Sales is structure + consistency.

If you’re unsure what your pipeline should look like, start simple:
➡️ Lead generation
➡️ Qualification
➡️ Follow-up
➡️ Proposal
➡️ Close
➡️ Retention

Small improvements in each stage can dramatically increase revenue over time.

What does your current sales pipeline look like?

Telesales gets dismissed as “just calling people,” but the difference between an average caller and a high performer is ...
03/06/2026

Telesales gets dismissed as “just calling people,” but the difference between an average caller and a high performer is usually a handful of small, repeatable habits.

A few that consistently make a difference:

1. Do your homework (briefly, but properly)

You don’t need a full dossier—but 60 seconds of context before a call changes everything. Knowing what a company does, who you’re speaking to, and why they might care makes your opening feel relevant instead of random.

2. Slow down your opening
Most calls fail in the first 10 seconds because they feel rushed or scripted. A calm, natural tone stands out. People decide quickly whether you’re worth listening to.

3. Lead with curiosity, not a pitch
The fastest way to lose someone is to explain too much too soon. Ask a simple, well-placed question and actually listen to the answer. Good calls feel like conversations, not presentations.

4. Get comfortable with objections
Objections aren’t rejection—they’re information. “We’re happy with our current provider” or “now’s not a good time” usually means there’s something underneath worth exploring, if you handle it properly.

5. Don’t chase every ‘maybe’
Time is your most valuable resource. Qualify properly and be willing to walk away. The best telesales work is focused, not frantic.

6. Take control of the next step
A good call doesn’t just “end”—it moves forward. Whether that’s a follow-up, a meeting, or a clear no, always leave with a defined outcome.

Telesales isn’t about talking more—it’s about doing the basics better than most people are willing to.

If you’re in the space, what’s one habit that’s made the biggest difference to your results?

https://lisabholmes.wixsite.com/proactive-approach

Still using a national or withheld number when canvassing for business? You might be making life harder than it needs to...
27/05/2026

Still using a national or withheld number when canvassing for business?

You might be making life harder than it needs to be.

Here’s why switching to a local number (eg on VOIP) can make a real difference:

• People are far more likely to answer a local number – it feels familiar and relevant.

• It builds instant trust – you sound like a local business, not a cold caller.

• Higher connection rates = more conversations = more opportunities.

• You can have multiple local numbers for different areas without needing multiple phones.

• It’s a simple tweak that can significantly improve your results.

When you’re trying to get through to decision-makers, every small advantage counts. A local presence – even just in your phone number – can open more doors.

Small change. Big impact.

https://lisabholmes.wixsite.com/proactive-approach

Telesales has a reputation problem—and honestly, it’s partly earned. Too many people still think it’s about scripts, pre...
20/05/2026

Telesales has a reputation problem—and honestly, it’s partly earned.

Too many people still think it’s about scripts, pressure, and “closing at all costs.” But the reality, at least for those of us doing it well in 2026, is very different.

Good telesales is closer to consultation than persuasion.

When I get on a call, I’m not trying to “win” anything. I’m trying to understand:
What’s actually going on in this person’s world?
What problem are they trying to solve?
And most importantly—should we even be talking?

Because not every prospect is a fit. And pushing someone who isn’t right doesn’t just hurt them—it damages trust, reputation, and long-term revenue.

The real skill in telesales today isn’t talking. It’s listening with intent.

It’s knowing when to pause instead of pitch.
It’s asking better questions instead of delivering better lines.
It’s being comfortable with silence, because that’s often where the truth shows up.

And here’s the part people underestimate: consistency beats charisma.

You don’t need a “perfect voice” or a slick personality. You need a process you trust, the discipline to follow it, and the awareness to adapt when the conversation calls for it.

Telesales isn’t dead. It’s just evolved.

The people still relying on outdated tactics are struggling. The ones treating it like a human-to-human problem-solving conversation are doing just fine.

Curious how others are approaching calls right now—are you still using scripts, or have you moved beyond them?

https://lisabholmes.wixsite.com/proactive-approach

18/05/2026

Firstly, thank you.... Every time I post about my availability here on LinkedIn, it genuinely leads to new opportunities — so I really appreciate the support, shares, and introductions. From 1st June I have up to 15 hours per week available for new telesales work. If you know of any businesses loo...

Let’s talk about realistic expectations when it comes to telesales…Telesales is powerful — but it’s not magic.One call r...
13/05/2026

Let’s talk about realistic expectations when it comes to telesales…

Telesales is powerful — but it’s not magic.

One call rarely seals the deal. It’s about building momentum, opening doors, and creating opportunities that develop over time.

Here’s the reality:
• Not every call turns into a meeting — and that’s okay
• Consistency beats quick wins
• Rejection is part of the process, not a sign it’s not working

But here’s the part many businesses miss…

Growth isn’t just down to the person on the phone.

It’s a whole company effort.
Every touchpoint matter:

• Marketing creates awareness
• Social media builds familiarity
• Emails reinforce the message
• Follow-ups build trust
• Sales conversations move things forward

When all of these work together, results improve — naturally.
Telesales works best when it’s part of a bigger picture, not expected to carry everything on its own.

Set realistic expectations. Stay consistent. Work as one team.

That’s where real growth happens.

https://lisabholmes.wixsite.com/proactive-approach

Trying to get past the gatekeeper? Here are a few tips that actually work:• Call at strategic times – lunchtime is your ...
06/05/2026

Trying to get past the gatekeeper? Here are a few tips that actually work:

• Call at strategic times – lunchtime is your best friend. Offices are quieter, and you’re more likely to get through directly.

• Be confident and friendly – tone matters. If you sound like you belong, people are more likely to treat you that way.

• Don’t be afraid to ask for more info – direct dials, mobile numbers, or the best time to reach someone. If you don’t ask, you don’t get.

• Keep it simple – be clear about who you are and why you’re calling without oversharing.

• Persistence beats hesitation – follow up, try again, and stay polite.

Getting past the gatekeeper isn’t about being pushy — it’s about being smart, respectful, and a little bit brave.

https://lisabholmes.wixsite.com/proactive-approach

Are you doing enough to promote your business?Telesales is a powerful touchpoint during the consideration stage of the c...
29/04/2026

Are you doing enough to promote your business?

Telesales is a powerful touchpoint during the consideration stage of the customer journey — yet it’s often overlooked.

Most businesses rely on:
✅ Social media
✅ Email campaigns
✅ Direct mail
✅ Google Ads
✅ Advertising

But nothing compares to a real conversation.

How often do you see something online, think “that looks interesting”… and then scroll past and forget about it?
Now imagine receiving a proactive call from someone who understands your needs and can clearly explain how their product or service could help. That’s far more memorable — and far more effective.

Don’t just wait for the phone to ring or an email to land in your inbox…

Be proactive.

Maybe it’s time to invest in telesales.

📈 I’d love to help you grow your business.
📞 +44 7397 534228
🌐https://lisabholmes.wixsite.com/proactive-approach

Address

Kingswinford

Website

, ,

Alerts

Be the first to know and let us send you an email when Proactive Approach posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category