12/08/2026
UNDER PROMISE. OVER DELIVER.
Probably one of the best bits of advice I can give any business owner.
Over the years, Iāve worked with plenty of people who lacked confidence in their company, their service, or even themselves.
Strangely, some of them compensated for that by over-promising.
Theyād make huge claims, exaggerate what they could achieve and, sometimes, say things that were borderline plain lies just to get the sale.
I own a few websites and brands, so I regularly get calls from salespeople ā often from overseas ā trying to sell me the exact services we already offer.
And it really opens your eyes to the bu****it business owners are being told every day.
I had one last week telling me that with his ātop-tier packageā he could get me enquiries from 30+ miles away through my Google Business Profile.
Apparently geography is optional now. š
Personally, Iād rather turn a customer away than take their money when they have completely unrealistic expectations.
Because once you promise something you canāt realistically deliver, youāve backed yourself into a corner.
Yet businesses do it all the time.
Make massive promises.
Get the customer through the door.
Fail to meet expectations.
Lose the customer.
Find another one.
The churn must be horrendous.
Weāve gone the opposite way.
We introduced a low-cost entry point, no contracts and a no-quibble money-back guarantee for the first month.
Give people an easy way to try us.
Donāt promise them the earth.
Then concentrate on doing a bloody good job.
The result?
People are queuing up for more of our services, and we currently have around a three-month waiting list for websites.
Thatās the difference.
When you over-promise, people know exactly what they expect ā and anything less feels like disappointment.
When you under-promise, expectations are realistic.
Then when you OVER DELIVER, people remember you.
It builds trust.
It creates loyalty.
It gets people talking about you.
And, most importantly, it gets recommendations.
Thatās a business built on solid ground rather than constantly chasing the next customer to replace the one who just left.
Whatever business youāre in, try it:
Promise a little less.
Deliver a little more.
Let your customers do the bragging for you.
I promise you, it will help your business grow.
And yes... I appreciate the irony of making that promise. š