Hoed Research UK

Hoed Research UK Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Hoed Research UK, Market Research Consultant, 27 Old Gloucester Street, London.

With over 28 years of experience helping businesses to innovate & grow with our expertise in market research, mystery shopping, customer experience management, compliance audits, competitor analysis, and online visibility to name a few!

13/09/2022

Did you know that Employee Journey Mapping is just as important as Customer Journey Mapping?

In fact, to be successful you need to have a strong focus on employee journey mapping before you can actually get the customer journey right 🔐

Read our full blog post here for more info! --> https://bit.ly/3BAEHy9

30/08/2022

Poor data quality is frequently the cause of negative experiences for customers, leads and employees!

We find that fragmentation typically occurs because most businesses are sifting through all their data without professional assistance, which can be extremely difficult and key information is often missed.

Read our blog for more info --> https://bit.ly/3KusGNz

23/08/2022

New research suggests that businesses are progressively looking to single-service providers for their CX needs - with more than half of today’s organisations now utilising a single provider!

Here at HOED Research we have been partnering with businesses nationally and internationally for almost 30 years! Our breadth of experience has dramatically evolved over time to help us provide the best solutions and end-to-end services that span across the full customer experience value chain.

Read full blog post here --> https://bit.ly/3PDXo7S

16/08/2022

The Team at HOED will give you the chance to gain an outsider’s perspective, which helps to identify and analyse the shortcomings and pain points present in your organisation.

This process enables your business to significantly increase customer experiences and identify opportunities for improvement of products and services, which is the recipe for creating a roadmap to success!

READ OUR FULL BLOG POST HERE --> https://bit.ly/3Pv8Dzc

09/08/2022

What is preventing you from delivering better customer experiences?

Read our blog for the top 4 challenges organisations are experiencing and what you can do to mitigate these challenges for continued CX success!

Our team will help your business streamline successful CX growth! We guarantee to provide excellent value, a wealth of experience, quick turnaround of results, actionable insights, extensive professional reporting and competitive pricing!

Read our latest blog post here --> https://bit.ly/3dljcrd

02/08/2022

The problem is not necessarily within the collected feedback data itself, but in how organisations attempt to extract actionable insights, to drive process improvements and change 💯

Here at HOED Research, this is our bread and butter, we have been providing businesses with actionable insights for almost 30 years! Contact the HOED Research team today to further discuss your requirements.

Read our full blog post here --> https://bit.ly/3OTftya


19/07/2022

Service staff are the frontline for successful business operations and require the full support of their business, with regular guidance and CX feedback from their leaders during these difficult times 🧡

Check out our latest blog to find out how --> https://bit.ly/3aL6HEv 👆👆

12/07/2022

Consumers today are constantly presented with a wealth of options which places organisations under pressure to ensure they deliver a consistently great customer experience that will ultimately help to build long-term and profitable customer relationships.

Read out full blog here --> https://bit.ly/3AL3YFH

05/07/2022

Consumer expectations have dramatically changed and the "Next Generation" (Gen 'Re') of shoppers are redefining the entire customer experience!

Read our blog today to check out how businesses are working to comprehend who Gen 'Re' is, what they want, and how retailers must adapt to win consumer hearts and wallets.

--> https://bit.ly/3nE2kxS

28/06/2022

Expectations have changed and will keep changing, thus making regular monitoring of customer requirements is a must in today’s competitive and fickle marketplaces.

For expert help conducting professional CX Surveys Contact us today! --> https://bit.ly/3tsNtdv

21/06/2022

We are in a time when most organisations are struggling to attract and retain talent. However, conducting one simple intervention can help reduce turnover dramatically.

The team at HOED Research have concluded that “stay interviews” need to be normalised as a key operational strategy.

Read our full blog post here --> https://bit.ly/3bgmn2n

14/06/2022

For the last seven years Forrester has conducted a Customer Experience Benchmark Survey and in 2022 the numbers have plummeted to pre pandemic levels due to brands loosing their customer focus 👎

Dont Let This Be You!

Check out our latest blog for our top recommendation --> https://bit.ly/3b42A6x

Address

27 Old Gloucester Street
London
WC1N3AX

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+447825887233

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