22/08/2025
One of the biggest messaging mistakes startups make?
👉 Not having a consistent story across every team.
Here’s what usually happens:
❌ Marketing crafts a narrative (in its own little bubble).
❌ Sales runs with a completely different talk track.
❌ Product and customer success tell yet another version of the story.
The result? Confusion - for both your team and your customers.
In an ideal world, there would be one central source of truth for messaging. A core set of key messages that every team can pull from and adapt as needed.
But the real question is... where should that messaging actually live?
If it’s buried in a marketing doc (inside a folder, inside another folder, inside yet another folder in Google Drive)...
🚨 No one will ever look at it.
If you hand it off to sales or another team, and it ends up buried in a random deck or project management tool...
🚨 Same problem.
So, what’s the best solution? Put it on your website.
ESPECIALLY the homepage.
Here’s why:
✅ It’s cross-functional by nature—everyone has input.
✅ It’s public-facing and easy to find.
âś… If customers can access it in seconds, your team should be able to as well!
Make your messaging accessible. If it’s easy to find, it’s easy to stay aligned. 🚀