21/08/2026
1%.
That's how much of what AI tools cite about a brand comes from the brand's own website, according to McKinsey's State of the Consumer 2026 report.
Every service page, every carefully worded 'about us' you've published - as far as an AI tool deciding whether to recommend you cares, almost none of it counts.
What does count? Third-party sources. Trade press. National media. The places you get talked about, rather than the places you talk about yourself.
Getting cited comes down to PR.
McKinsey lists stronger PR and consistent messaging across platforms as best practice for getting cited.
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