01/03/2024
JFPR FRIDAY THOUGHTS: Why editors and journalists are looking to agencies that don’t heavily rely on AI?
AI is a helpful tool that can bring extra manpower to healthcare communications, by enhancing efficiency, automating tasks, and providing valuable insights.
However, a recent PR Week article highlights why it’s essential to be aware of its limitations, especially when building trusted brand relationships with journalists:
- AI doesn’t ‘get’ empathy: While AI can process data and generate responses, it may struggle to truly understand and empathise with the emotional nuances of human communication. Healthcare often involves sensitive and complex conversations where human empathy is crucial.
- Lack of new data: AI systems are typically trained on historical data, and they can struggle to handle completely new or unforeseen situations. Healthcare often involves unique and evolving scenarios, requiring adaptability that AI may find challenging.
- Lack of original thought: Journalists want new, original and exclusive expert quotes. Turning in commentary that’s clearly been written by a robot is a surefire way to lose brand trust.
- It lacks the ability to read and interpret new data: AI models need constant monitoring and updates to remain effective. In a rapidly evolving healthcare landscape, ensuring that AI systems stay current with the latest medical knowledge, guidelines, and communication trends is essential.
What are your thoughts on AI as a healthcare comms tool?
Do you love it or hate it?
Let us know in the comments below…