25/11/2024
How to find out what people think of your brand 🧠 ✨
1. Surveys, Questionnaires and Focus Groups
Create surveys or questionnaires to collect feedback from your customers, employees, stakeholders, and even suppliers.
Ask how they perceive your brand, what associations they have with it, and what emotions it evokes.
This might seem like a thing of the past, but conducting focus groups with a representative sample of your target audience can be incredibly valuable. With video calls, it isn’t that hard to pull off!
2. Monitor Reviews and Social Media
Monitor social media channels for mentions of your brand, especially any you’re not using! Check online reviews on Yelp, Google Reviews, and industry-specific review sites.
Analyse comments, reviews, and discussions to gauge the mood and identify recurring themes.
You’ll come to understand what customers appreciate about your brand and where you need to improve.
3. Customer and Employee Interviews
Arrange one-on-one interviews with key customers or clients. Dive deep into their experiences with your brand and gather authentic qualitative insights.
It’s also a great idea to explore your internal team’s perceptions of the brand. Employees are often brand ambassadors – their understanding and alignment with the brand can impact external perceptions in a big way.
4. Website Analytics
Analyse website traffic and user behaviour on your online platforms. Understand which pages and content attract the most attention and how users engage with your brand online.
You can utilise brand monitoring tools like Moz Brand Authority™ to track brand mentions, sentiment, and trends. These tools automate the process of collecting data from various online sources so you can focus on the analysis!
5. Digivate Brand Audits
Partnering with an expert Brand Auditor saves you time and ensures you see the truth (not just what you want to see 😉).
We will carry out meaningful interviews and surveys, dive into your data and explore the perception of your brand vs. your competitors. Pop us a message to find out more.