25/09/2026
🥛 Loving a product enough to buy it every single morning – and still struggling to find it on shelf. That's a range navigation problem, not a loyalty problem.
When SKUs look too similar, consumers hunt. When consumers hunt, they push products to the back of the fridge, kill front-facing visibility, and accidentally stock the wrong fixture. The product isn't the issue. The packaging architecture is.
Range navigation is one of the most commercially overlooked problems in FMCG > https://www.greatergood-brands.com/insights/fmcg-product-range-problems/
I adore this new kefir from Tim’s Dairy – I buy it on repeat every morning on the way to the office. The only issue? The Kefir SKU looks identical to the Greek SKU – and Waitrose stack the Greek yoghurt into the Kefir fixture.