11/08/2026
How many people have you paid without anyone fixing the actual problem?
And here's the annoying bit.
They might all have been perfectly good at their jobs.
The web developer built the website.
The SEO person improved the rankings.
The social person posted.
The PR agency got coverage.
The ads brought traffic.
Everyone did their bit.
But who diagnosed the problem?
Because more traffic won't fix a choice problem.
More content won't make you distinctive.
A new website won't rescue a proposition nobody particularly wants.
And getting found isn't much use if, once I find you, I can't work out why I'd choose you.
This is the bit I find myself coming back to again and again.
Before we decide what you need MORE of, I want to know what isn't working — and why.
I don't particularly care whether the answer turns out to be SEO, PR, web, content, positioning or something else entirely.
I care that we fix the right bloody thing.
Because the expensive bit isn't paying someone to diagnose the problem.
It's everything you spend before somebody does.