16/04/2026
Two of the biggest upgrades in HubSpot's Spring Spotlight are aimed at the same problem: your team spending too much time on the wrong things.
Prospecting Agent now handles the entire sales prospecting lifecycle, monitoring buying signals, sourcing complete buying committees via ZoomInfo and Apollo, and drafting personalised outreach grounded in your CRM data. Reps start with context, not a blank page.
Customer Agent now automates email support, your highest volume channel, with controls that let you scale at your own pace. Start with a percentage of conversations, limit to specific hours, or review before sending.
The results across both are significant. Teams using Prospecting Agent have seen a 28% increase in meetings booked. Teams using Customer Agent alongside Help Desk are seeing a 25% boost in ticket resolution and 15% faster resolution rates.
Two agents. Less manual effort. More of what your team is actually there to do.
Want to know how these could work for your business? Drop us a message 👇
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