27/07/2026
Would a cleaner applying on their phone during a lunch break get through your application process as easily as an office-based candidate at their desk?
Most organisations use one application process for every role and it quietly excludes the people they most need to reach. Hourly employees make up 55.5% of the workforce,  yet application forms are often built desktop-first, by desk-based teams, for desk-based candidates.
The fix isn’t lowering standards, it’s matching the process to how candidates actually apply. Shorter, mobile-friendly forms for frontline and shift-based roles. More detailed processes where they’re expected, like specialist and leadership hires.
📖 Read the full insight: https://cjagroup.com/recruitment-insights/why-one-application-process-does-not-work-for-every-role/