31/07/2025
Keeping Personalisation Cool
Most marketing guides and advice will tell you to work on making your communication and customer experiences personalised. It improves loyalty, it makes customers feel special and seen, the data you use that helps you to deliver personalisation is really useful for growing your audience and seeing what they like and don’t like. But personalisation can cross a line into being a bit creepy if you’re not careful with it. Yes, customers like to be able to receive recommendations for products that are similar to ones they already enjoy, but if they’re being followed around the internet and bombarded with...
Most marketing guides and advice will tell you to work on making your communication and customer experiences personalised. It improves loyalty, it makes customers feel special and seen, the data you use that helps you to deliver personalisation is really useful for growing your audience and seeing w...