Jim Rowe-Bot

22/09/2022

I took Juji, Inc. for a spin and give my first impressions.

Juji offers the world's only no-code AI assistants with cognitive intelligence. Typical Artificial Intelligence (AI) assistants automate routine tasks, such as making a reservation and operating a device. To aid humans in high-touch tasks, a new generation of AI assistants are powered with cognitive intelligence—advanced human soft skills, such as active listening and reading between the lines.

In this video, I take the Juji Conversational Ai products for a spin and give my first impressions.In the form of chatbots, Juji offers the world's only no-c...

18/08/2022

Should you name your Chatbot?

You would be amazed at the amount of time we spend having this conversation with clients. Here is a summary of what we recommend.

18/08/2022

Customers want to speak to a human and not your

It's a hard truth to swallow, right?

*just realise I upload the raw video with out the edit 🤣. I'm learning, give me a break.

17/08/2022

Website form completions rates are at an all-time low. Let's take a look.

Contact form conversion rate benchmarks.

👉Median form conversion rate across 16 industries: 2.2%

👉20% fewer conversions from forms in Business Services than other industries

👉30% higher form conversion rate in Finance & Insurance than other industries

👉40% higher form conversion rate in Legal than other industries

👉2X form conversion rate in Media & Entertainment compared to other industries

👉18% lower form conversion rate in Real Estate than other industries

Perhaps it's time to try another way - Conversational forms.

Using your you are able to collect the same information that you would collect using a typical form, but conversationally and it has 3 key advantages over a standard web form.

1. It feels slicker - although no quicker, the process just feels a little more fluid and natural. People seem to have an inherent hatred for forms.

2. It feels more personal - You can take a name and then use that name throughout the conversation.

3. It's refreshing. You don't see them very often so they are a breath of fresh air that increases the likelihood of form completion.

Are we just moving the problem from one medium to another❓

16/08/2022

“If you can’t measure it, you can’t manage it.”
kim kardashian

Often an afterthought, the metrics you use to both measure your Chatbots performance and look for weaknesses and opportunities are key to it's long-term success.

What's fluff we don't need to measure❓

What's critical to measure for the success of your ❓

14/08/2022

A designer will be checking off elements of good conversational design as they go that are standard for all brands and sectors.

Formality though will differ per client.

▶️How do we refer to the customer? First name, full name, friend.
▶️How do we refer to our brand? Full brand name, we, the team, us?
▶️Are we going to use industry-standard terms? Should we dumb it down?
▶️Are we going to use idioms? Your guess is as good as mine, over-the-moon, kill two birds with one stone.
▶️Are we going to use slang? Hey, lit, extra, salty
▶️Emojis? 🤣😎🙏

Fellow folk, what are your thoughts on formality?

13/08/2022

Whether you have a rules-based Chatbot or opted for an (Natural Language Processing) product, your Chatbot should never be considered done or finished.

12/08/2022

Chatbots and Conversational AI. 6 things to know before launching a chatbot.

So you're considering a Chatbot for your business. Whether you're looking for an AI Chatbot or something more simple, it's important to be clear about where you are starting from.

12/08/2022

Custom Welcome Messages❓

Is there value in have customer welcome/greeting messages dependent on the place the conversations starts❓

11/08/2022

After launching more than 300 I can tell you confidently that will often surprise you and your Chatbot.

10/08/2022

Imagine walking into the office on Monday morning opening up your email and there at the top of your inbox is an email from the CEO with the subject line: 'Come speak to me about '.

What do you do next❓