07/05/2026
If it’s just a quick question via email, DM, text, or a short call, I won’t charge you. I think that’s just good manners, and I genuinely like helping my clients. Not everything needs to become a formal job or invoice.
But if something requires research, logging into your website, troubleshooting, configuration, content updates, or a bit of technical tinkering, then I do charge for my time — even if the task itself only takes 15 minutes.
Because that “15 minute job” is backed by 11+ years of experience, problem-solving, and knowing how to do it quickly and correctly. It’s also saving you time, frustration, and the risk of accidentally breaking something important in your website or sales process.
At this point I’ve worked with 200+ clients, and the amount of small website requests I receive each week is honestly quite significant. Little tweaks, edits, updates, fixes, plugin settings, content swaps, troubleshooting, and “quick jobs” all add up very quickly behind the scenes.
Unless you’re paying for ongoing admin/support time each month (via managed hosting, website maintenance, or a CRJ Design membership) those kinds of website edits aren’t included.
Just for clarity:
basic web hosting covers the technical/server side of your website and hosting-related issues — not website edits or content changes.
So for transparency:
• website edits/change requests are billed at £40/hr
• minimum charge is 30 minutes
• most small jobs fall within that minimum, so typically cost £20
And honestly, as a business owner, £20 to save yourself the time and hassle of figuring it out yourself is usually pretty great value.
That said, all websites I build are powered by WordPress, and you’re absolutely welcome to log in and make content changes yourself free of charge. I actively encourage clients to do this where they feel comfortable, and every client receives a user guide plus access to 100+ tutorials to help.
And finally — thank you to all of my clients who are always so understanding and gracious when I invoice for my time. It genuinely means a lot 🤍