05/06/2018
A review from one of many clients we have helped this week.
Good afternoon Andrew
After dealing with Mark over the last few weeks, I feel it necessary to send this email to you. I would like if possible, for your company to consider some kind of formal praise/reward for Mark.
Mark was originally working on my case after a request I sent for help, after sometime on the phone, he advised me well and I then sorted what I could.
Unfortunately due to my I'll health i am not currently employed therefore was unable to qualify for trust deed. Mark ended his call by stating he would keep in contact!!!!! I wasn't expecting him too.
True to his word, a few weeks later, he called back a few days ago, to check in and see how I was getting on. During that conversation, Mark picked up upon a comment I had made about my husband. I asked why he didn't qualify for a trust deed a few years ago. Mark then said "right let's speak to Alan and see if I can help now, at least i would be able to help one of you"
Well, the following 24 hours were a whirlwind and a total relief that at last we could breath and stop stressing about how we were going to keep a roof over our heads.
Mark was compassionate, kind, reassuring and extremely positive at the end of the phone, a real tonic when I was feeling so low.
I have a chronic pain condition, fibromyalgia, which has completely changed my life over the last 6 months. Mark took the time to listen and understand me as a person, I truly believe that he is exceptional at his job and really cares about his clients . Well done Mark, you can tell he has experience and confidence in his knowledge, certainly put me at ease very quickly.
As an ex Manager myself, I appreciate excellent customer service, however with Mark, I feel it was outstanding and above and beyond.
Please send him my heart felt thanks
You have a good employee, I will highly recommend this service to friends.
Very kind regards
Thanks Pauline
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Collins Morgan are the leaders in debt solutions for people living in the UK. Using government backed legislation, we provide professional advice and offer various services to find the right solution for you. We have already helped hundreds of families struggling with debt and we could help you, ple...