Brave Agency

Brave Agency The customer experience agency for eCommerce SME's with an obsession for progression.

The customer experience agency for eCommerce SMEs with an obsession for progression.

We are beyond proud and excited to launch DC Summit 2026! 🤩 Inspired by our growing community and the ever-evolving digi...
14/07/2026

We are beyond proud and excited to launch DC Summit 2026! 🤩

Inspired by our growing community and the ever-evolving digital landscape, we’ve created a one-day event in Manchester for all of eCom.

We have heaps more to announce in the coming weeks. But for now, here’s a summary of what you can expect.

Early bird tickets are available now until August 1st. Don’t delay! LINK IN BIO.

During his interview at Digital Clubhouse, Bella+Duke | Raw Pet Food Subscription 🥩 🥦’s Head of Digital, Nick McAlpine, ...
01/07/2026

During his interview at Digital Clubhouse, Bella+Duke | Raw Pet Food Subscription 🥩 🥦’s Head of Digital, Nick McAlpine, gave Tony a fascinating insight into why the raw pet food brand focuses on blended CAC vs ROAS, and its approach to LTV.

“We’re very customer acquisition cost focused rather than ROAS… you actually find smaller dogs retain a lot better, so in the lifetime of that customer they’ll spend a lot more with you, but on that first purchase, if you’ve got like a small dog with a small appetite, you’re going to have a small AOV on that first purchase, whereas a big, massive, hungry Labrador might spend a lot more on first purchase but actually might stick around for a little bit less. So looking at ROAS on a short‑term basis actually can kind of lead you down the wrong trail. So it’s all just a blended CAC really, is what we aim towards.”

It’s common to obsess over the order confirmation email. But your customer already knows they ordered. They were there.T...
19/06/2026

It’s common to obsess over the order confirmation email. But your customer already knows they ordered. They were there.

The real experience starts after that. In the gap. Dispatched Tuesday, due “3-5 working days,” and then nothing. Tracking that doesn’t update. No heads-up when it slips. Just a customer refreshing a courier page, wondering if their money went somewhere good.

That silence is the experience. It’s where trust is either built or lost — and most brands aren’t designing for it at all.

The brands that win post-purchase don’t necessarily ship faster. They just stop leaving people in the dark.

Paid media is no longer won by someone who simply presses harder on the same levers. The teams that combine sharper crea...
10/06/2026

Paid media is no longer won by someone who simply presses harder on the same levers. The teams that combine sharper creative, tighter audience logic, better first-party data, and a clearer view of the full customer journey will stand head and shoulders above the competition.

Our Founder, Tony Conte joined Max Rodman, Jack Turner, Connor Blakey, and Mat O’Connor on the latest Digital Clubhouse panel to tackle the theme: When Paid Media Stops Working.

You can watch this and more on the Digital Clubhouse YouTube (Link in bio)

Cars2Buy needed to stand out in one of the UK’s most crowded search markets. We built an SEO strategy that expanded mode...
09/06/2026

Cars2Buy needed to stand out in one of the UK’s most crowded search markets. We built an SEO strategy that expanded model and leasing coverage, strengthened topical authority, captured long-tail intent, and turned organic visibility into consistent traffic and conversions.

Brave and Quickfire recently sat down together to record a podcast about something that quietly makes or breaks eCommerc...
23/04/2026

Brave and Quickfire recently sat down together to record a podcast about something that quietly makes or breaks eCommerce businesses: website migrations.

Our Founder, Tony Conte, Head of Agency Jessica Kent, and ’s Co-Founder Nathan Lomax dive into why so many go catastrophically wrong, and how the right collaboration between development and SEO can turn what feels like a high-risk project into a growth phase.

We also shared real results from our joint work with Kettler — including a 144% increase in year-on-year revenue, a 28% increase in conversion rate, and zero ranking loss at go-live.

We’ve summarised that conversation into a blog. If you are thinking about a migration, planning one, or currently living through one, we think it’s worth a read.

A shift is happening. But despite many of us, we’re sure, celebrating the reduced use of social media and the awareness ...
16/04/2026

A shift is happening. But despite many of us, we’re sure, celebrating the reduced use of social media and the awareness growing of its dangers. Brands could be facing an even greater peril.

Address

Stone House, 30 Thorpe Wood
Peterborough
PE36SR

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

+441733602020

Website

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