The Surgery

The Surgery Internal Comms & Creative Agency
On a mission to create work that works® The Surgery is an Internal Comms + Creative agency. Work that works®

Two disciplines that don’t just sit side by side, they elevate one another. Our design‑thinking mindset shapes how we uncover and translate insight, while our internal comms expertise ensures every creative choice has purpose, clarity and impact. It all comes together in our mission to create work that works - strategic, insight‑led, creatively crafted solutions that move people and organisations forward. It’s work that sharpens understanding, exceeds objectives and shifts behaviours. Work that helps your people and your organisation move forward with confidence.

We'll get to the point. This is a post about Smart Brevity. Smart Brevity is a communications approach designed to cut t...
25/09/2026

We'll get to the point.

This is a post about Smart Brevity.

Smart Brevity is a communications approach designed to cut through information overload.

It's a way to get your main message up front and in front of people.

Not easy when we're all bombarded by messages every day.

To disover more, read our insights on Smart Brevity. https://ineedsurgery.com/a-blog-about-smart-brevity-you-say-this-wont-take-long-then/

24/09/2026

What if the most valuable thing AI helped you do wasn't work faster, but understand yourself a little better? 🤔

In this episode, we caught up with Kate Hughes from Cambridge University Press and Assessment to talk about an unexpected use of Copilot. What started as a weekly wellbeing check-in evolved into a form of self-coaching that helped Kate identify patterns in her thinking and make small but meaningful changes to how she works.

💡 Creating a weekly "Feelings Lounge" check-in to explore what's energising, draining and looping in the background.

💡 Using AI to identify recurring patterns of self-doubt and imposter syndrome that were difficult to spot alone.

💡 Running small weekly experiments rather than trying to make dramatic changes overnight.

💡 Configuring Copilot to challenge assumptions rather than simply agree with them.

It's an honest conversation about wellbeing, self-awareness and a potential side of AI that most of us haven’t explored.

Link in the comments and available from all the usual places. Take a listen 👇

23/09/2026

Love 'em or loathe 'em, emails aren’t going away anytime soon. But maybe, just maybe, we can make them a little less all-encompassing, a little more friendly and courteous, and even, perhaps, reduce the number we get every day.

Check out our top tips or read the full article here - https://ineedsurgery.com/emails-its-time-for-a-revolution/

What’s that sound you say? Oh, well, it might be the ch*****ne corks popping in the background!We’re thrilled to report ...
22/09/2026

What’s that sound you say? Oh, well, it might be the ch*****ne corks popping in the background!

We’re thrilled to report that we’ve been named Best Medium Agency in the 2026 Institute of Internal Communications Awards.

A huge thank you to all our clients and to all our wonderful Surgeons and our agency partners for making this happen.
Here’s what the judges had to say: “We were impressed with the clarity with which you explained your redefined ethos, client proposition and 2024 objectives. We love that you recognise the value of integrating employee voice and dialogue as part of the campaigns that you create. You have managed to both exceed your agency objectives and deliver real business benefit for your clients.”

It’s lovely to hear that our determination to make sure employees’ voices are heard in internal communications campaigns, we take great pride in that.

So, thank you, IOIC, and congratulations to all the other winners.

If you’re up for seeing how we deliver Work That Works® head to our website and let’s talk about your new IC project today.

AI is transforming internal communications, from content creation and simplification to sentiment analysis and campaign ...
16/09/2026

AI is transforming internal communications, from content creation and simplification to sentiment analysis and campaign planning. Where are you seeing AI make the biggest difference in communications? For more IC & Al insights visit our website.

Right...let’s talk internal comms audits. No, wait, come back.. internal comms audits rock! ⁠⁠How else can you get an ov...
14/09/2026

Right...let’s talk internal comms audits. No, wait, come back.. internal comms audits rock! ⁠
⁠
How else can you get an overview of how your comms are received by your people? How else can you truly understand the strengths, weaknesses, and how your people prefer to be communicated with, as well as where they go for information?⁠
Audits are key to unlocking brilliant, engaging comms, they are the building block of your next internal comms strategy.⁠
⁠
If you could improve one aspect of your internal communications tomorrow, what would it be?⁠
⁠
To read the full blog, and for more insights visit our website.⁠
⁠

Influencing others feels like an even more important critical skill for internal communicators right now. And while you ...
08/09/2026

Influencing others feels like an even more important critical skill for internal communicators right now.

And while you might not get much input into new SLT-driven policies or business direction (even though you really should) you do have, as an internal communicator, a bit of informal persuasion power to wield.

Here’s some tactics and skills you can deploy to win friends and influence people in your organisation.

What’s your biggest challenge when trying to influence leaders or stakeholders?

To read the full blog and for more insights, visit our website. Link in bio.

They may have similar goals, often the same values, and have the same desire to ensure people can thrive in the workplac...
22/10/2024

They may have similar goals, often the same values, and have the same desire to ensure people can thrive in the workplace. So, why don’t HR and IC always seem to get along?!

Kathryn Kendall, partner and chief people officer at Saltus, told our Barn to Boardroom delegates that listening across departments can help bring people together.

We’re not sure you can afford to miss out on brilliant IC content and insights from the leading lights in our industry at B2B 2025! It’s a fantastic chance to make new contacts and network in our idyllic countryside setting, all while enjoying a free gin-tasting session and a delicious BBQ.

For more about the B2B experience and to register for 2025, click the link in our bio ✨

On the latest episode of the podcast, Carly and Simon have a great conversation with Cassandra Hoermann. They delve into...
18/10/2024

On the latest episode of the podcast, Carly and Simon have a great conversation with Cassandra Hoermann.

They delve into the complexities of building a strong employer brand during times of growth, maintaining authenticity while evolving, and the significance of feedback and reviews on a company’s reputation 💪

You can listen on Spotify, Apple Podcasts or via the link in our bio.

   

Our Head of Digital Matthew’s favourite project? A hugely successful website and app that developed his thinking and sol...
18/10/2024

Our Head of Digital Matthew’s favourite project? A hugely successful website and app that developed his thinking and solidified his digital wizardry (full-stack developer) skills! ♥️

We worked with National Grid to deliver a transformation programme and internal communications campaign, creating the ‘Bring Energy To Life’ app and website. Matt said; “National Grid’s Bring Energy to Life campaign was a huge project. I was delighted to have led the digital development for it. The digital app and website wildly exceeded all expectations and quickly became the basis of a new company-wide mobile-first intranet. I learnt so much through the project”. ♥️

   

Address

Granary Barn, Orchard Park Farm
Petworth
GU289EU

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

01428707524

Website

Alerts

Be the first to know and let us send you an email when The Surgery posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to The Surgery:

Shortcuts

Share

Category