The Surgery Design and Digital Ltd

The Surgery Design and Digital Ltd Design, Digital & Internal Communications An informal wander through the day to day life of the team at the Surgery Design and Digital Ltd. No hard sell.

and the space where we work. Nothing too business related here. Just us and our environment. If you want to see the exciting work we're creating from our idyllic country HQ, check our website www.surgerycreative.com

They may have similar goals, often the same values, and have the same desire to ensure people can thrive in the workplac...
22/10/2024

They may have similar goals, often the same values, and have the same desire to ensure people can thrive in the workplace. So, why don’t HR and IC always seem to get along?!

Kathryn Kendall, partner and chief people officer at Saltus, told our Barn to Boardroom delegates that listening across departments can help bring people together.

We’re not sure you can afford to miss out on brilliant IC content and insights from the leading lights in our industry at B2B 2025! It’s a fantastic chance to make new contacts and network in our idyllic countryside setting, all while enjoying a free gin-tasting session and a delicious BBQ.

For more about the B2B experience and to register for 2025, click the link in our bio ✨

On the latest episode of the podcast, Carly and Simon have a great conversation with Cassandra Hoermann. They delve into...
18/10/2024

On the latest episode of the podcast, Carly and Simon have a great conversation with Cassandra Hoermann.

They delve into the complexities of building a strong employer brand during times of growth, maintaining authenticity while evolving, and the significance of feedback and reviews on a company’s reputation 💪

You can listen on Spotify, Apple Podcasts or via the link in our bio.

   

Our Head of Digital Matthew’s favourite project? A hugely successful website and app that developed his thinking and sol...
18/10/2024

Our Head of Digital Matthew’s favourite project? A hugely successful website and app that developed his thinking and solidified his digital wizardry (full-stack developer) skills! ♥️

We worked with National Grid to deliver a transformation programme and internal communications campaign, creating the ‘Bring Energy To Life’ app and website. Matt said; “National Grid’s Bring Energy to Life campaign was a huge project. I was delighted to have led the digital development for it. The digital app and website wildly exceeded all expectations and quickly became the basis of a new company-wide mobile-first intranet. I learnt so much through the project”. ♥️

   

Successful organisations use customer insights and innovation, accept change, do the right thing… and, crucially, listen...
15/10/2024

Successful organisations use customer insights and innovation, accept change, do the right thing… and, crucially, listen to their people.

Howard Krais and Mike Pounsford, Co-Authors of Leading The Listening Organisation, told our Barn to Boardroom 2024 delegates that workplaces are now entering an ‘age of listening’ where listening is paramount to business success.

Get more actionable advice like this at Barn to Boardroom 2025! It’s a great chance to network out in the gorgeous West Sussex countryside too.

So… don’t miss the event for IC pros and register your interest via the link in our bio.

Autumn is here! We love seeing all the different colours of the trees as we make our way to work in our beautiful barn. ...
11/10/2024

Autumn is here! We love seeing all the different colours of the trees as we make our way to work in our beautiful barn.

Here are our September highlights covering just a few things we got up to last month. We also…
🍂 Supported our client with internal comms to get their people excited about their first EMEA-led advertising campaign 
🍂 Successfully launched a leadership event app for a client
🍂 Worked with our client to create their channel strategy based on employee insight 
🍂 Launched a new website for a motocross client

So… if you want to give boring a boot up the bum with a killer IC campaign, daring design, dynamite digital or engaging EVP get in touch today!

We’re proud to have our Mental Health First Aider, James, at The Surgery, who helps us all take care of our mental healt...
10/10/2024

We’re proud to have our Mental Health First Aider, James, at The Surgery, who helps us all take care of our mental health and wellbeing. ♥️

On this , James has shared some simple but powerful tips to keep your mental health in check:
Be active – you don’t need to run a marathon; just find something you enjoy doing. It could be speed knitting or playing the didgeridoo or both! 🎨

Connect with others – don’t WhatsApp them, call them, if they don’t pick up, go and see them (they’ll be shocked!) 📣

Be present – there’s lots to be said for living for today. Try not to worry or catastrophise about things you can’t control. 😊

Learn – spark up the grey matter by reading a book or learning to do something new (like speed knitting while playing the didgeridoo perhaps!) 📖

Give – easier said than done when we’re all so busy but helping someone out is a real feel-good endorphin releaser. 👨‍👩‍👧‍👧

Remember, it’s okay not to be okay, and there’s always support around you. Let’s keep the conversation going!

It’s favourite project time! ♥️ Our animator, Luke, had a blast working with a quirky, analogue cardboard style for NATS...
10/10/2024

It’s favourite project time! ♥️

Our animator, Luke, had a blast working with a quirky, analogue cardboard style for NATS and the University of York. ♥️

The result? A super fun animation that showcases their inventive prototyping techniques—from humble cardboard models to off-the-shelf software solutions—demonstrating how these methods bring new tech to market safely and on budget. It’s a playful, eye-opening journey through the magic of prototyping, showing just how versatile and vital it can be! 🚀✨

   

When it comes to Employee Activism, you’ll need to demonstrate you’re listening and understanding your people all while ...
08/10/2024

When it comes to Employee Activism, you’ll need to demonstrate you’re listening and understanding your people all while considering how much influence your organisation could or should exert on an issue.

With so much going on in the world, listening to your people’s views and showing them you’re listening has never been so important. That’s what Sarah Meurer, B2B Co-Founder and VP of Global Internal Communications at Elsevier, told our delegates at our Barn to Boardroom event 2024.

Get more insight and practical advice you can bring back to your workplace at Barn to Boardroom 2025 😊 It’s the event for IC pros!

Register your interest via the link in our bio.

A favourite project of IC Director, Carly Murray was when The Surgery designed a bespoke experience to empower managers ...
03/10/2024

A favourite project of IC Director, Carly Murray was when The Surgery designed a bespoke experience to empower managers to talk to their people about change. ♥️

“NATS managers were used to cascading information to their teams but this one was different. We needed them to help their teams understand transformational change, why it needed to happen and to inspire them about the future.
It’s a big ask but through small manager workshops we gave them time and space to think, explore, discuss, connect, share and learn. We gave them the right environment, but the time and energy that they brought to it was down to them – it was their space.
It was not prescriptive, but instead was designed to get managers asking questions and then finding the answers for themselves. This put the onus on them to take ownership of their experience, and to own the conversation with their teams afterwards.” ♥️

The result: A huge 20% increase in their confidence to talk to their teams about change. ♥️

 

Having clear channels and offering your people every chance to talk and share how they are doing is a nailed-on way of d...
02/10/2024

Having clear channels and offering your people every chance to talk and share how they are doing is a nailed-on way of demonstrating you care and you’re listening.

That was the message from Amy Ellis, Head of Internal Communications at PHS Group at our brilliant event 2024.

For more inspirational internal comms content from our latest B2B speakers, check out our blog via the link in our bio.

You can also register your interest in our 2025 event! 🚜🐑

Can website design showcase global reach and a connected approach? We think so! ♥️Hyphen’s website needed a makeover to ...
18/09/2024

Can website design showcase global reach and a connected approach? We think so! ♥️

Hyphen’s website needed a makeover to do just this while making it easier for users to navigate and admins to update. The new site is cleaner, more user-friendly, and makes managing content a breeze. ♥️

Head of Design, Adam Smith says the project has been one of his favourites: “One of my favourite projects to work on was for Hyphen Architecture. It was to redesign their website to make it more user friendly and relevant, while creating an up-to-date look and feel. I enjoyed this project particularly because I was able to get right into the detail of designing a mid-sized site, planning out the wireframes, user journeys and making high fidelity prototypes. It’s also a fun brand to work with, I’m always a fan of less is more!” ♥️

Address

Granary Barn, Orchard Park Farm
Petworth
GU289EU

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

01428707524

Website

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