The Surgery

The Surgery Internal Comms & Creative Agency
On a mission to create work that works® The Surgery is an Internal Comms + Creative agency. Work that works®

Two disciplines that don’t just sit side by side, they elevate one another. Our design‑thinking mindset shapes how we uncover and translate insight, while our internal comms expertise ensures every creative choice has purpose, clarity and impact. It all comes together in our mission to create work that works - strategic, insight‑led, creatively crafted solutions that move people and organisations forward. It’s work that sharpens understanding, exceeds objectives and shifts behaviours. Work that helps your people and your organisation move forward with confidence.

AI is transforming internal communications, from content creation and simplification to sentiment analysis and campaign ...
16/09/2026

AI is transforming internal communications, from content creation and simplification to sentiment analysis and campaign planning. Where are you seeing AI make the biggest difference in communications? For more IC & Al insights visit our website.

Right...let’s talk internal comms audits. No, wait, come back.. internal comms audits rock! ⁠⁠How else can you get an ov...
14/09/2026

Right...let’s talk internal comms audits. No, wait, come back.. internal comms audits rock! ⁠
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How else can you get an overview of how your comms are received by your people? How else can you truly understand the strengths, weaknesses, and how your people prefer to be communicated with, as well as where they go for information?⁠
Audits are key to unlocking brilliant, engaging comms, they are the building block of your next internal comms strategy.⁠
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If you could improve one aspect of your internal communications tomorrow, what would it be?⁠
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To read the full blog, and for more insights visit our website.⁠
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Influencing others feels like an even more important critical skill for internal communicators right now. And while you ...
08/09/2026

Influencing others feels like an even more important critical skill for internal communicators right now.

And while you might not get much input into new SLT-driven policies or business direction (even though you really should) you do have, as an internal communicator, a bit of informal persuasion power to wield.

Here’s some tactics and skills you can deploy to win friends and influence people in your organisation.

What’s your biggest challenge when trying to influence leaders or stakeholders?

To read the full blog and for more insights, visit our website. Link in bio.

They may have similar goals, often the same values, and have the same desire to ensure people can thrive in the workplac...
22/10/2024

They may have similar goals, often the same values, and have the same desire to ensure people can thrive in the workplace. So, why don’t HR and IC always seem to get along?!

Kathryn Kendall, partner and chief people officer at Saltus, told our Barn to Boardroom delegates that listening across departments can help bring people together.

We’re not sure you can afford to miss out on brilliant IC content and insights from the leading lights in our industry at B2B 2025! It’s a fantastic chance to make new contacts and network in our idyllic countryside setting, all while enjoying a free gin-tasting session and a delicious BBQ.

For more about the B2B experience and to register for 2025, click the link in our bio ✨

On the latest episode of the podcast, Carly and Simon have a great conversation with Cassandra Hoermann. They delve into...
18/10/2024

On the latest episode of the podcast, Carly and Simon have a great conversation with Cassandra Hoermann.

They delve into the complexities of building a strong employer brand during times of growth, maintaining authenticity while evolving, and the significance of feedback and reviews on a company’s reputation 💪

You can listen on Spotify, Apple Podcasts or via the link in our bio.

   

Our Head of Digital Matthew’s favourite project? A hugely successful website and app that developed his thinking and sol...
18/10/2024

Our Head of Digital Matthew’s favourite project? A hugely successful website and app that developed his thinking and solidified his digital wizardry (full-stack developer) skills! ♥️

We worked with National Grid to deliver a transformation programme and internal communications campaign, creating the ‘Bring Energy To Life’ app and website. Matt said; “National Grid’s Bring Energy to Life campaign was a huge project. I was delighted to have led the digital development for it. The digital app and website wildly exceeded all expectations and quickly became the basis of a new company-wide mobile-first intranet. I learnt so much through the project”. ♥️

   

Successful organisations use customer insights and innovation, accept change, do the right thing… and, crucially, listen...
15/10/2024

Successful organisations use customer insights and innovation, accept change, do the right thing… and, crucially, listen to their people.

Howard Krais and Mike Pounsford, Co-Authors of Leading The Listening Organisation, told our Barn to Boardroom 2024 delegates that workplaces are now entering an ‘age of listening’ where listening is paramount to business success.

Get more actionable advice like this at Barn to Boardroom 2025! It’s a great chance to network out in the gorgeous West Sussex countryside too.

So… don’t miss the event for IC pros and register your interest via the link in our bio.

Autumn is here! We love seeing all the different colours of the trees as we make our way to work in our beautiful barn. ...
11/10/2024

Autumn is here! We love seeing all the different colours of the trees as we make our way to work in our beautiful barn.

Here are our September highlights covering just a few things we got up to last month. We also…
🍂 Supported our client with internal comms to get their people excited about their first EMEA-led advertising campaign 
🍂 Successfully launched a leadership event app for a client
🍂 Worked with our client to create their channel strategy based on employee insight 
🍂 Launched a new website for a motocross client

So… if you want to give boring a boot up the bum with a killer IC campaign, daring design, dynamite digital or engaging EVP get in touch today!

We’re proud to have our Mental Health First Aider, James, at The Surgery, who helps us all take care of our mental healt...
10/10/2024

We’re proud to have our Mental Health First Aider, James, at The Surgery, who helps us all take care of our mental health and wellbeing. ♥️

On this , James has shared some simple but powerful tips to keep your mental health in check:
Be active – you don’t need to run a marathon; just find something you enjoy doing. It could be speed knitting or playing the didgeridoo or both! 🎨

Connect with others – don’t WhatsApp them, call them, if they don’t pick up, go and see them (they’ll be shocked!) 📣

Be present – there’s lots to be said for living for today. Try not to worry or catastrophise about things you can’t control. 😊

Learn – spark up the grey matter by reading a book or learning to do something new (like speed knitting while playing the didgeridoo perhaps!) 📖

Give – easier said than done when we’re all so busy but helping someone out is a real feel-good endorphin releaser. 👨‍👩‍👧‍👧

Remember, it’s okay not to be okay, and there’s always support around you. Let’s keep the conversation going!

Address

Granary Barn, Orchard Park Farm
Petworth
GU289EU

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

01428707524

Website

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