Avizent

30/10/2021

The owner of this badge is a validated member of SAP's trust-based network of previous employees and has contributed to SAPs success over the years. As a valued member of the SAP alumni network she / he will be able to excel as a business enabler for SAPs whole ecosystem - and the entire IT industry...

07/02/2020

Hear how DSW Shoe Warehouse automates complex address updates with a SmartAction AI-Powered Virtual Agent.

07/02/2020

Hear how HomeServe automates complex scheduling requests with a SmartAction AI-Powered Virtual Agent.

03/02/2020

Hear how IVA (intelligent virtual assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.

Hear how IVA (intelligent virtual assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR with “...

06/08/2019

Looking to dramatically improve your contact centre service for your customers then read more about how Artificial Intelligence Powered Virtual Agents can transform your customer experience. See also www.avizent.eu

An AI-powered virtual agent can do many things a contact center agent can do, using conversational AI to automate more calls and chats than ever before.

06/08/2019

Hear how the Designer Shoe Warehouse uses SmartAction's Artificial Intelligence Powered Virtual Agent to reduce agent handle time. see also www.avizent.eu

DSW turned to SmartAction in 2018 to collaborate on a self-service strategy to augment their NICE inContact platform with conversational AI.

06/06/2019

At Talkdesk CX Tour. Great application to work with SmartAction.

20/05/2019

Discover how Legal & General America creates easy, streamlined customer experiences through Voice & Text using Artificial Intelligence (AI) powered intelligent virtual agents in their contact centres.

01/05/2019

Great article on Call Centre failings by Daily Mail writer Amelia Murray. Massive number of comments left. Isn't it glaringly obvious that excellent customer service generates even more business? Now is the time to adopt smart Artificial Intelligence powered virtual agent technology.
https://www.thisismoney.co.uk/money/news/article-6978003/How-beat-customer-complaints-robots.html?

Gone are the days when you could pick up the phone and speak to someone about a complaint. Customers are routinely forced to spend hours on hold, or promised callbacks that never come.

07/04/2019

SmartAction Named a “Cool Vendor” by Gartner in CRM Customer Service and Support. Vendors selected for the “Cool Vendors” report are innovative, impactful, and intriguing.

https://www.smartaction.ai/news/smartaction-named-cool-vendor-gartner-crm-customer-service-support-2017/