04/06/2026
51 working days.
That's how much productive time the average employee loses every year to technology friction. Not downtime. Not outages. Just tools that don't work the way people actually work.
That figure is up 42% in a single year. Despite record technology investment.
85% of UK organisations increased their AI spend in the past 12 months. Most business leaders believe 21-50% of the value in technology they've already bought remains untapped.
More investment. More friction. Less value.
This isn't an AI problem. It isn't a procurement problem. It's an adoption problem. And it's been building quietly for years.
The gap isn't between what technology can do and what organisations buy. It's between what gets deployed and what actually gets used.
We've written about why this happens, and what the organisations consistently extracting value from their digital products do differently.
Link in the comments.
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