18/05/2026
For pure blood-curdling threats, few could match the letter we received from our electricity provider at the start of 2025.
Fifty Grand in arrears, the letter said.
And then went on to list all the unpleasant things that would happen to us if we didn’t pay the whole damned lot by the end of the month.
We politely but firmly told them to sod off, which was just as well because it turned out that they were the ones who actually owed us money.
That goolie-shrivelling feeling came flooding back when I received a ‘routine’ communication from one of our trade suppliers the other day.
This time, there was more blood-curdling language.
But on closer inspection, it was nothing more than a message to tell us that a proof was still awaiting sign-off.
All I can say is that it must have been written by an overgrown toddler with serious anger management issues. And … crucially, never checked by a responsible adult.
Which all goes to prove that the words we use matter. A lot.
There is, after all, a sizeable difference between ‘Just a gentle reminder’ (which this missive was meant to be) and a message that reads like the opening stages of a hostage negotiation.
If you’re working on new marketing material and want somebody to sense-check it before going to print, we’re always happy to act as a sounding board.
Until next week.
Alec