27/04/2023
We are exposed to so much choice on a daily basis, so much information, it's not really a surprise that it takes on average 8 touchpoints to close a sale. Those touchpoints really matter. And your messaging at those touchpoints really matters too!
You need to understand that prospective customers move through a sales funnel. It's not often an advertiser says 'buy this' and in one click gets a sale. Your prospects need to be nurtured from the moment they discover your brand. And at different stages of the funnel, they are going to need different messaging to keep them moving toward conversion.
Here's an example...
I am an ed tech provider and you are a teacher. I want to sell my solution to you.
1. Firstly I need to find you. Where are you spending your time? You spend an hour a day on LinkedIn networking and getting inspiration from peers. I hook you on there with a video on how my product will make your work life so much better. It will save you time, help with organisation, and help your students to get better results. You watch half the video but get distracted as you are meeting a friend for dinner.
2. I also know you like to switch off and scroll on Instagram during your lunch break, so I serve you the awareness video on there too.
3. I can tell you were interested, you watched more than half of the video and most people drop off videos within 3 seconds. I'm going to try to reach you again this time with social proof. A peer testimonial or case study. Both channels worked in reaching you, so I am going to use both again.
4. You are still interested. I can tell because you clicked through to the case study and scrolled more than half of the page depth. You are officially in the consideration phase.
Continued in comments...