14/02/2025
TWS posts a new Facebook post.
As part of the company’s commitment to posting on Facebook, TWS has today posted this comment on Facebook.
Is there more? Possibly.
Yesterday TWS completed the 2024 year end of the 2024 ISO 9001 Objectives and audits.
There were a lot of items raised for continued improvement across 2025, you can see more about all that here: https://www.technicalwebservices.com/iso9001-2015-quality-management.php
One objective for 2025 is to review the Plan-do-check-act (PDCA) principle.
Whilst this is really just another 'business' trick for improving things, it is defined as part of the ISO 9001 system and so is relevant in that sense, but not something noted until a relevant audit of the ISO 9001 Management System Documentation whereupon it was discovered in the Quality Policy.
Whilst this is just one of several objectives defined for 2025, it seems like an exciting one and its hoped that TWS will be able to build a recording process for this such that improvement initiatives can be measured at the year end.
2024 was the first year that the integrated Audit Matrix was managed via the web site and it made progress a lot simpler with immediate visual presentation of progress. Understanding the Audit Matrix in 2023 was a challenge as there are policies all over the place and finding the Audit Matrix itself can be a challenge amongst all the folders, however, with the front facing system it was easy. With this development it was also easy to place the relevance of each audit and to match up audits with policies and vice versa, and also creating other audits and policies where required.
Suffice to say, the whole process is quite satisfying as it simply reinforces what you are already doing and generates new ideas. A particular revelation was the Legal and Other Requirements audit which I assumed would be cursory, however, upon a bit of thinking I developed quite a large plan for 2025, ranging from initiatives for customer support through to policy statements on things like tax liabilities and companies house requirements, which whilst are easy wins, are quite reassuring to be on top of, for example, the recent changes in Companies House requirements.
On a final note, part of the process is all about communicating the Quality Policy with relevant parties, and as such, if you are interested, feel free to discuss this with TWS, to find out how it benefits you, or even if you already run your own management system or are thinking of doing so and would like to know more.
