23/03/2026
âIf people donât instantly understand what you do, they wonât stick around to figure it out.â
This idea comes up all the time when I review small business websites.
Recently I spoke to a business owner whoâd paid hundreds of pounds for a âdone for youâ website and social media package. On the surface it sounded great. In reality, the biggest issue wasnât design or layout - it was language.
The service had been labelled âproperty rejuvenationâ instead of the much more familiar home and garden maintenance.
That one choice of wording caused confusion and a poorly defined offer. Add spelling mistakes into the mix and the site quietly did the opposite of what it was meant to do.
Words matter.
Categories matter.
Being specific and keeping things simple (and correct) really matters.
If your audience has to pause to work out what you mean, youâve already lost them.
Iâve written more about this (and how to avoid it) here
đ https://smallbusinessmarketingconsultant.co.uk/marketing-strategy/
If youâre not 100% sure your website copy passes the âinstantly understandableâ test, itâs worth a second look.