09/03/2026
It’s great for the team to be recognized for the work they put in 🥳🎉🏋️♀️
Purple Digital has been recognized with a 2026 Global Recognition Award for delivering consistent, high-quality digital marketing services that prioritize customer experience.
Operating out of Stoke-on-Trent, Staffordshire, this family-run agency has built a reputation that far exceeds its scale, earning a 4.7 out of 5 rating on Trustpilot across 34 verified reviews, with zero negative feedback on record. That track record, combined with a clearly defined service portfolio and a genuine commitment to client outcomes, is what brought Purple Digital to the attention of the Global Recognition Awards panel.
Led by Managing Director Ian Davies, alongside fellow directors Ryan Davies and Alisha Davies, the business has remained deliberately close-knit, a structure that has allowed it to maintain the personal attention to clients that larger agencies often lose over time. This deliberate approach to staying small while delivering strong results is central to its recognition in the Customer Experience category.
Purple Digital's service offering covers the full range of digital marketing, encompassing web design, web development, SEO, Google My Business and Social media management, all of which are delivered with a level of care that clients notice and remember. What sets it apart is not the breadth of these services, but the consistency and quality with which they are executed, a distinction that is reflected in the volume and substance of its client feedback. Client reviews on Trustpilot consistently single out team members Teresa and Ryan Davies for their communication, patience, and thoroughness, qualities that reflect a deliberate internal culture of accountability and follow-through.
The agency describes itself as a family-run advertising and design team, an identity that runs through its operations and shapes how it approaches every client relationship, from the initial brief to the final delivery. The fact that client satisfaction remained consistent throughout that period reflects the resilience of the values that drive the business and the loyalty it has earned from those it serves.
Final Words
Purple Digital's recognition with a 2026 Global Recognition Award in Customer Experience reflects what sustained commitment to service quality can achieve, regardless of a company's size or financial profile. The agency has shown that world-class customer experience is not the exclusive domain of large, well-funded organizations, but rather the product of clear values, consistent ex*****on, and a genuine investment in client relationships. For a micro-entity operating out of Stoke-on-Trent, that is a meaningful and hard-earned distinction that speaks volumes about the character of the people behind the business.
Global Recognition Awards spokesperson Alex Sterling offered direct praise for the agency's achievement: "Purple Digital exemplifies what it means to put the customer first, and its record of zero negative reviews and the personal dedication its team brings to every client engagement are exactly the qualities that a 2026 Global Recognition Award is designed to honor." Sterling's remarks capture the essence of what the panel recognized: a business that has made Customer Experience not just a metric but the foundation of how Purple Digital operates every single day. The award stands as confirmation that doing right by clients, with consistency and care, remains one of the most powerful differentiators a business can have.
What This Means:
Your Business was evaluated by impartial industry experts using the Rasch measurement model, which is a rigorous methodology that creates objective scoring regardless of category or field. Only the highest-performing applicants receive this recognition.
