We don't sell products, we deliver practical solutions. We will bring our knowledge and experience to bear upon your specific situation and help you implement new ways of growing your membership. And we offer sustainable ways to grow, not a one-hit wonder – a framework that gives you a real future. One of the reasons is that amongst the many services that we offer to our clients, we make more than
8,000 calls a month to members across the UK. As a result, we have an up-to-date, finger-on-the-pulse picture of what members are thinking and how their needs are changing. This is what we do, what we have done for many years, and it's all that we do. That's why no other organisation comes close to our knowledge and proven experience of helping membership organisations re-energise themselves. We are a team of 10 people, big enough to undertake substantial membership campaigns but small enough to work closely together and share everything we learn. Despite job titles, we are structured as a team, not a hierarchy: we are all experienced experts, not just one or two at the top. We probably have more contact with "members" of all shapes and sizes than any other group of people. Because we talk to more than 8000 members across all sectors each month, we have an in-depth, continuously updated knowledge of exactly what members are thinking and feeling. We have been operating for over 11 years and have amassed a huge body of experience and a vast volume of data. We know what works today and what doesn't, the way in which needs, behaviours and opinions are changing, and what the right solutions are for particular problems. By keeping our focus on membership and membership alone, we can be sure we know what we're talking about.
