04/11/2023
Ollamedia, headquartered in Grenada, is your go-to social media partner for comprehensive management services. We specialize in crafting tailored strategies and offer a full-service experience, including content creation, strategic planning, community engagement, data-driven optimization, advertising campaigns, and transparent performance reporting.
All interested persons can submit an application to: [email protected]
Position Overview:
We are seeking a dynamic and customer-focused Social Media Sales Specialist to join our team at Quality Services, Ltd a leading retailer of vehicle parts in Grenada. As a Social Media Sales Specialist, you will play a pivotal role in engaging customers both in-person and through social media platforms, providing exceptional service, assisting with order processing, and contributing to the overall success of our shop.
Responsibilities:
Marketing/Sales/Social Media:
• Collaborate with the social media consultant to assist in creating content for our social media platforms, including TikTok, Instagram, Facebook, and WhatsApp.
• Exhibit clear and confident communication skills for video content creation.
• Actively engage in writing and communication tasks, effectively conveying brand messaging.
• Utilize social media analytics tools to track and measure performance.
• Serve as a liaison with the social media consultant to coordinate promotions and campaigns.
Customer Service:
• Welcome and assist customers as they enter the shop, offering personalized service and addressing their inquiries and needs.
• Utilize your strong product knowledge to provide accurate and detailed information about vehicle parts and accessories.
• Communicate with customers through WhatsApp status updates, informing them about new promotions and sharing media submitted by the social media consultant.
• Skillfully manage negative comments from customers on WhatsApp, responding professionally and constructively to maintain the brand's reputation.
Order Processing:
• Receive and process customer orders, whether received in person, over the phone, or through WhatsApp.
• Enter order details accurately into our computer system and generate invoices or receipts promptly.
• Facilitate orders received through social media platforms and ensure their preparation for pick-up.
Product Knowledge:
• Develop a comprehensive understanding of the diverse range of vehicle parts and accessories available in our shop.
• Stay current with the latest product offerings, features, and specifications to assist customers effectively.
Inventory Management:
• Collaborate in maintaining the shop's inventory by organizing shelves, replenishing products, and conducting regular stock checks.
• Update inventory records promptly to reflect sales and incoming shipments accurately.
Assistance with Displays:
• Contribute to the creation of attractive product displays that capture customers' attention.
• Organize products in an appealing and organized manner to enhance visual appeal.
Returns and Exchanges:
• Follow established shop policies and procedures to manage customer returns and exchanges.
Maintaining Cleanliness:
• Uphold a clean and organized shop environment, ensuring products are properly labelled and priced.
• Maintain the visual appeal of the shop to create an inviting shopping atmosphere.
Administrative Tasks:
• Complete administrative duties such as filing paperwork, updating customer records, and maintaining databases accurately.
• Generate invoices for processing by the cashier.
Assisting Mechanics or Technicians:
• Generate work orders using information supplied by the customer.
Compliance and Problem Solving:
• Adhere to company policies, maintaining consistency in customer service, returns, pricing, and safety standards.
• Suggest complementary accessories and products to customers, showcasing upselling and cross-selling skills.
• Address customer concerns professionally, utilizing effective problem-solving techniques to ensure customer satisfaction.
Qualifications:
• Minimum of 5 years of customer service experience.
• Experience in a retail or automotive-related setting will be considered an asset.
• At least 5 CXCs subjects, including English. Mathematics will be an additional asset.
Experience and Skills:
• Proficiency in using various social media platforms, particularly TikTok, Instagram, Facebook, and WhatsApp.
• Demonstrated ability to communicate confidently on camera for creating engaging social media content.
• Strong written and verbal communication skills.
• Familiarity with social media analytics tools is a plus.
• Enthusiasm for, or a willingness to learn about, vehicle parts and accessories and a commitment to staying updated on industry trends and products.
• Candidates should possess a basic understanding of computer usage.
If you are a motivated individual with excellent customer service skills and a passion for social media and automotive parts, we encourage you to apply with your resume and cover letter. Your ability to engage customers both online and in person will be instrumental in enhancing our shop's success and connecting with our diverse clientele.
