PT. Transcosmos Indonesia

PT. Transcosmos Indonesia Solution provider in the areas of Contact Center, Business Process and Digital Marketing Outsourcing. PT.

Transcosmos Indonesia offer integrated call center services such as Call Center, Social Media Management, Voice Of Customer Analysis, Digital Marketing and eCommerce Solution that supported by the know-how accumulated by transcosmos through its 45+ years experience in the Asian region markets such as Japan, China, and South Korea

08/06/2026

Long-term partnerships are built on trust, shared goals, and a commitment to continuous improvement.

Since 2013, transcosmos Indonesia has proudly partnered with CBN in supporting customer service operations, evolving from inbound customer support to technology-driven solutions that help enhance service quality and operational efficiency.

We are honored by CBN’s recognition of our collaboration and grateful for the trust they have placed in our team over the years. Their positive feedback reflects the collective efforts of both organizations in delivering reliable and customer-centric services.

As the customer experience landscape continues to evolve, we remain committed to driving innovation, embracing emerging technologies such as AI, and providing solutions that support business growth while delivering exceptional customer experiences.

Thank you, CBN, for more than a decade of partnership. We look forward to achieving new milestones together.

Customer experience is no longer just about support, it’s about understanding every friction point before it impacts bus...
25/05/2026

Customer experience is no longer just about support, it’s about understanding every friction point before it impacts business growth.

At transcosmos Indonesia, we believe every successful customer strategy starts with understanding the journey deeply, not just scaling operations.

From customer journey mapping to AI-powered engagement ecosystems, the goal remains the same:
creating seamless experiences that drive loyalty, efficiency, and long-term growth.

Because today, customer experience is business strategy. 🚀

Customer Experience hari ini bukan lagi sekadar menjawab telepon. 📞Di era digital, customer expect pengalaman yang cepat...
21/05/2026

Customer Experience hari ini bukan lagi sekadar menjawab telepon. 📞

Di era digital, customer expect pengalaman yang cepat, seamless, dan personalized di setiap touchpoint. Karena itu, contact center juga ikut berevolusi, dari yang sebelumnya hanya reactive service menjadi pusat customer experience yang lebih intelligent dan terintegrasi.

Sekarang, contact center dituntut untuk mampu memberikan:
✅ Fast response
✅ Personalized interaction
✅ 24/7 accessibility
✅ Seamless experience

Dengan dukungan omnichannel dan AI-assisted agent, contact center kini memiliki peran yang jauh lebih strategis: membangun loyalty, menjaga customer satisfaction, hingga menjadi representasi brand di setiap interaksi.

Karena pada akhirnya, customer mungkin lupa produknya, tapi mereka akan selalu ingat pengalamannya.

The future of customer experience is no longer just about answering calls — it’s about creating intelligent, seamless, a...
18/05/2026

The future of customer experience is no longer just about answering calls — it’s about creating intelligent, seamless, and human-centered engagement. 🚀

Today’s customers expect:
⚡ Faster responses
📱 Omnichannel connectivity
🧠 Smarter resolutions
🤝 Personalized interactions

As customer expectations continue to evolve, businesses are now leveraging Generative AI to empower agents with real-time assistance, faster problem-solving, and more efficient customer support experiences.

At transcosmos Indonesia, we believe the future of contact center is not AI replacing humans — but AI empowering humans to deliver better experiences.

Discover more at www.trans-cosmos.co.id

Hello May!Bulan baru, semangat baru, dan kesempatan baru buat kamu yang siap berkembang bareng TCID 🚀Recruitment TCID ma...
12/05/2026

Hello May!
Bulan baru, semangat baru, dan kesempatan baru buat kamu yang siap berkembang bareng TCID 🚀

Recruitment TCID masih OPEN untuk kamu yang ingin membangun karier di lingkungan kerja yang suportif, dinamis, dan penuh peluang belajar di ✨

Kalau kamu lagi cari tempat kerja yang bukan cuma kasih pengalaman, tapi juga ruang untuk grow dan explore potential kamu — this is your sign to join us! 😉

📍 Open Position May 2026
• CCS : Jakarta, Tegal, Solo, Semarang, Yogyakarta
• DM : Bali, Jakarta
• HO : Semarang, Yogyakarta, Mojokerto

✨ Special Skill Needed
• CX Arabic Amiyah
• CX Mandarin Speaker
• CX Melayu Speaker
• Japanese Communicator

💡 May tip: Sebelum apply, pastikan CV kamu singkat, relevan, dan highlight skill maupun achievement yang paling sesuai dengan posisi yang kamu incar.

Yuk mulai perjalanan karier baru kamu sekarang!
Follow untuk update career opportunity dan keseruan kerja lainnya di TCID 🙌

transTalk Vol. 03 successfully held on April 30, 2026 ✨In collaboration with MoEngage, this session brought together cli...
08/05/2026

transTalk Vol. 03 successfully held on April 30, 2026 ✨

In collaboration with MoEngage, this session brought together clients and industry professionals to discuss customer engagement, AI-driven personalization, and data-driven business growth.

Thank you to everyone who joined and contributed to the insightful discussion. See you at the next transTalk ✨

Did you know?Semakin banyak pelanggan beralih ke social media untuk customer service.Kecepatan dan respons real-time jad...
28/04/2026

Did you know?

Semakin banyak pelanggan beralih ke social media untuk customer service.
Kecepatan dan respons real-time jadi kunci utama dalam membangun kepercayaan.

Saatnya brand kamu hadir lebih dekat dengan pelanggan.
👉 discover more at www.trans-cosmos.co.id

Scaling content moderation in an AI-first world isn’t about pushing people harder — it’s about protecting them.As Wildan...
26/04/2026

Scaling content moderation in an AI-first world isn’t about pushing people harder — it’s about protecting them.

As Wildan Adli shared, the key is building sustainable systems: clear expectations, psychological safety, and space for recovery.

Because performance built on pressure won’t last — but performance built on protection will.

With constantly evolving guidelines, success also depends on strong alignment: clear communication, fast calibration, and shared understanding.

Great moderation teams don’t just follow rules — they understand the intent behind them.

15/04/2026

Ever wonder what Training Development actually does? 👀 here a glimpse of a day in my life!

“AI gives us speed at scale, but human judgment defines trust. The future depends on how well we design the collaboratio...
13/04/2026

“AI gives us speed at scale, but human judgment defines trust. The future depends on how well we design the collaboration between the two.”
— Wildan Adli

The future of moderation isn’t about replacement — it’s about collaboration.
As AI accelerates speed and scale, human moderators evolve into guardians of trust, handling complexity, ethics, and accountability.

Because in the end, technology can optimize systems.
But only humans can safeguard integrity.

hashtag hashtag hashtag hashtag hashtag hashtag

Address

MANDIRI INHEALTH TOWER (d/h RDTX Tower) Lt. 7 Jalan Prof. Drive Satrio Kav E. IV No. 6 Mega Kuningan
Jakarta
12940

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00

Telephone

+622129652345

Website

Alerts

Be the first to know and let us send you an email when PT. Transcosmos Indonesia posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to PT. Transcosmos Indonesia:

Shortcuts

Share