17/06/2026
It’s Your Website, You Should Own It
This week I’ve had at least 5 phone calls, and endless messages, helping a new client get access to his own website. I’ve done this countless times over the years.
Business owners get told “oh, we’ll take care of everything” and then something happens and they need it back and they can’t access anything. The relationship breaks down, or the agency closes down and you can’t even log in.
What we do is this; we open a shared folder with every client. This is used for sharing everything with the client, and there’s a file in there called “client document.”
It has every username, email and password they need in it; the website, the hosting, anything we’ve set up for them. For platforms with multiple users, we give every client full admin access; Google Analytics, Google Business Profile, Google Search Console etc. You should expect all this from your agency.
If we stop working with a client, they can take over within minutes. And that’s the way it should be, so ask your agency about this.