21/12/2021
About that auto-reply email you might be setting up later this week…
Before you settle for the usual subject line of “Auto-Reply: Out of Office”... admittedly efficient, but also… inhuman...
Why not take the opportunity to inject some of your personal brand’s brand voice into your message?
Yes, it’s only a little thing. But little things can pack the biggest punch. Because they catch people off their guards.
Most auto-reply emails share one major flaw. Instead of sounding like they were written by a human writing to other humans, they sound like they were generated by a computer writing to other soulless machines.
That’s no way to develop an unforgettable personal brand.
I believe an auto-reply can (and should) sound personal—as if it were written for one person. Because as the recipient, even when you know the email is automated, it’s still nice to feel like the writer had you in mind.
Against the advice of some, I opt not to include “Auto-Reply” in my subject line (it just looks so cold) and instead I write something conversational like “Not checking emails for a little while”.
After my greeting (which is usually “Hi there,”) my first sentence makes it clear that the email is an auto-reply: “I set up this auto-reply to let you know I'm taking a week off.”
Notice I don’t open with “Thanks for your email” or worse “Thanks for your enquiry”. They always come across as insincere to me.
In my line of work of personal branding, there are thankfully no life or death situations, so I don’t include the exact date I’ll return to work. For me, it’s enough to write, “I'll get back to you once I'm in front of my laptop again.”
And then the sign-off. I steer clear of the cold-hearted “Regards” and its ilk, and write the same as I would in a personal email: either “Take care” or “Chat soon”.
A few minutes’ work, and I’ve got an email that sounds like me, not a machine.
It’s a small but warm way to stand out among the sea of robotic sounding auto-replies that’ll be flooding people’s inboxes over the coming weeks.
Now you. What subject line are you going to write in your brand voice for your auto-reply email? 👇