01/09/2026
If you are only using email for cart recovery, you are leaving money on the table. Inboxes are crowded, and your recovery email can easily get lost in the noise.
By combining email with SMS or WhatsApp, you create a multi-channel safety net. Send an elegant email first, and if unopened, follow up with a friendly, direct message on their phone.
This multi-channel approach ensures your brand stays top of mind and makes completing the purchase effortless.
Smarketing Cloud coordinates recovery messages across all channels, preventing over-messaging while maximizing your recovery revenue.
Have you tried multi-channel cart recovery?