06/11/2021
RESPONSIBILITIES:
• Contact potential or existing customers to inform them about a product or service.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to the field sales team when needed.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Keep records of calls and sales and note useful information.
• Handle grievances to preserve the company’s reputation.
QUALIFICATION AND SKILLS:
• Degree in business, marketing or any other related field. (BBA/BCA/MBA/MCA)
• Ability to learn about products and services and describe/explain them to prospects.
• Strong customer-orientation and communication skills.
• Excellent knowledge of English.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Ability to stay professional and focused in stressful situations.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
